Independence Nissan of Wellesley

Classic bait and switch! I negotiated with this dealership for several days based on a quoted payment of $513. We got the number then to $490. After I invested the time and was ready to move forward, they suddenly “found an error” and said the real payment was over $700 That’s not a rounding issue that’s either gross incompetence or intentional misrepresentation. This process also went through sales, an assistant manager, a GM and the owner of the dealership. When called out, they refused to honor their own numbers or make any effort to fix their mistake. Just a cold “too bad” after wasting days of my time. If you enjoy dealerships changing the deal by $200 a month at the last minute, this is the place for you. Otherwise, save yourself the frustration and go somewhere that values honesty and basic professionalism. If you value transparency, accuracy, and respect during the car buying process, I would be very cautious dealing with this dealership. You’ve been warned.

Beautiful showroom gorgeous used cars. I was taken aback by how awesome the service is.

When this dealership recently switched over, the service really suffered. I had an oil change back in April and just found out they “forgot” to put a crusher washer back on - resulting in my oil leaking for 4 months. Hopefully everything is going to be okay (Did I mention I waited almost 2 hours and all they did was put it on and add oil?). Also - when I got home I noticed on my paperwork, “complimentary vacuum and wash.” Second time they said this when I went in for service but second time they most certainly did not vacuum my car. Not even sure what that’s about.