Sullivan Brothers Nissan

Scott Ames was outstanding. He was knowledgeable, professional and courteous throughout the entire sales process. He completed the transaction expeditiously and followed up the same day. Melissa was also efficient and worked in tandem with Scott to ensure a timely purchase process.

Avoid this place, unless you are fine with empty promises and shady business practices. Over two-years ago, I brought my 2021 Nissan Titan in for service at Sullivan Brothers Nissan and pointed out to the service advisor unusual peeling on the sidewall of two tires. He stated that it appeared the tires were defective. After looking into the issue, I was presented with two options: Option A. File a defect claim through the manufacturer (General) or Option B. File a damage claim through the wheel and tire warranty that I purchased. He stated Option B. would be the easier path to rectify this. I stated that the tires had good tread, and the damage didn't appear to be affecting the structural integrity of the tires, to which he agreed. I stated that I would wait until it was time to replace all four and would file a claim for the two original defective tires at that time. I was not only assured this was possible, but was told that world be a smart idea. Which brings us to the present. I recently brought my 2021 Nissan Titan in to Sullivan Brothers Nissan on 08/18/2025 to have a few items looked at, one being the two defective tires. I was told by the service advisor that they wouldn't be covered because I hit a curb (which I didn't, nor did I ever say that I had). I relayed the aforementioned history to which he reiterated the tires still wouldn't be covered. I expressed my dissatisfaction, especially considering that I've been a loyal Sullivan Brothers Nissan customer for 12-years. It didn't matter until I left a negative review on this website. I received a call from the general manager on 09/02 apologizing and stating he wished I told him about the situation before posting the negative review as he would've seen to it that the problem was taken care of. He assured me that he was going to talk to the service manager to rectify the situation. He also stated the negative review was "killing him" and asked if I'd take it down. Against my better judgement, I removed the negative post. Needless to say, after wasting almost two-hours at the dealership on a the day that was suggested for me to come in, the problem still exists. The best they would do is pay for one tire. After insisting on the two, I was told that if I put a nail or screw in both tires or punctured the sidewall of the tires (while the first suggestion was verbally communicated, I do have a text message of the second) then they'd file a damage claim through the wheel and tire warranty. I absolutely refuse to be complicit in defrauding a warranty company. It's shocking and utterly disgusting that was even suggested! All I wanted was Sullivan Brothers Nissan to honor the warranty that they sold me, and their word. Apparently, that's too much to ask.

Very helpful and professional. No hard sell, Took care of our needs. Show us all the function on the car. Very pleasant to work with