Nissan
New Car Dealership in Silver Spring, MD
Overall Rating
4.8/5
Read dealer reviews
Open last Sunday of Every Month 12 pm-5 pm.
Here at Herb Gordon Nissan our primary concern is the satisfaction of our customers.
We are conveniently located at 3131 Automobile Blvd. in Silver Spring. Come see why over 590 customers have given us positive reviews online! Our commitment to customer service is second to none and that's why our Silver Spring Nissan dealership is one of the premier Nissan dealers in the state of Maryland!
We invite you to shop our website at www.herbgordonnissan.com, where you will find a great selection of new and used Nissan vehicles including the Altima, Maxima, Rogue, Murano, Quest and Titan.
Need service for your new Nissan?
Herb Gordon Nissan's Nissan-trained mechanics can help.
Herb Gordon Nissan Reviews
Overall Rating
4.8/5
160 out of 167 people recommended this dealer
Overall Facilities:
4.5/5
Always top notch
Reviewed by CapsGuy
in Elkridge, MD
August 15, 2020
We have always had exceptional service at Herb Gordon Nissan in Silver Spring starting in 1988 with our first of a continuous string of Nissans. Most recently, Lynn in Service honcho’d a quick, professional, regular service. From schedule to roll on home, she kept me informed. Car was great when they handed it back over - 116,000 miles on it.
Replaced working components in my car
Reviewed by Paul
in Columbia, MD
May 10, 2019
I had my 2012 Nissan Maxima towed here after it stalled out and AAA service center in Laurel, MD did not have time to fix it . The code came up from AAA as a mass airflow sensor. Nissan replaced the airflow sensor, the air filter and did a fuel system flush. They said a piece of metal from my air filter damaged the mass airflow sensor. I asked for the parts so I could see for myself because in the past I have had techs lie about work they performed on my vehicle. When I picked up the car I looked over the air filter and the mass airflow sensor the tech said was damaged with my service manager Marcus. Neither had any visible damage. This was an aftermarket premium spectre performance air filter. Marcus said he didn't see any damage either and would discuss with the tech. Marcus called me back and said I should come in to have the tech explain it to me. No point in going back to where they said they fixed it for them to tell me the same thing. I took my car back to AAA service center and had them inspect the air filter and reinstall the old mass flow air sensor and run the diagnostics on it. Everything worked fine no code no check engine light. I contacted Herb Gordon Nissan and asked for a manager to call me about the work that was done to replace the sensor and air filter that work fine. Bob Palucci the service director called me back and refused to address the problem and told me he would not credit me back any money. To quote Bob " your car didn't work when it came in and it works now so we fixed it". I explained yes it does run now but you replaced parts that didn't need replaced. He could not explain other than we got a code that said it was not working so we replaced it. We don't clean any parts off and put them back in so it may have been a metal fiber affecting the code. I asked to come in so they could see in front of me the mass airflow sensor part still works and the air filter is not damaged. Bob said he is not interested in seeing it or fixing the problem and I would be getting no money back on the service. I told him I would have to escalate to Nissan North America. I currently have a case pending with Nissan for the fraudulent service they performed. Beware of the service here.
Bruce Kim is the Best Internet Manager
Reviewed by Alan S
in Gaithersburg, MD
December 02, 2015
I purchased a 2016 Rogue from Herb Gordon. Bruce Kim, the internet manager made the sale. He was professional, friendly, courteous and, most importantly, honest. He didn't knock the competition, he was low key and let the car sell itself. I have purchased many cars from many dealers including internet salespersons and none have been as good as Bruce. I was given slightly lower prices by dealers closer to me but Bruce made the difference and I bought form him.
