Criswell Nissan in Germantown including address, phone, dealer reviews, directions, a map, inventory and more

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19574 Amaranth Dr
Germantown, MD 20874

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Sales: 301-917-3561

Used Cars: 301-825-9150

Hours Toggle

Sales Department

Sun 12:00pm – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:30pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 6:00pm

Reviews of Criswell Nissan

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

30 out of 36 people said they would recommend this dealer

3 (out of 5)

Dismal Experience

Reviewed by TDAN in MoCoApril 09, 2021

My Mother inlaw bought a new Nissan here a few years back and it went well. I just shopped with them used and it went poorly. I contacted them on 3/23 about a car for sale on their site. Learned it really wasn't for sale yet as it had not been MD Inspected. Also, the entered the VIN and vehicle details incorrectly. Went back and forth for 2-weeks while they got it inspected. Finally, a chance to go see it. I get there and learn the price is now $1000 higher (now $2500 above book value) and the car looks like it is a wholesale car waiting to across the auction block instead of a reconditioned retail car. Cowl was full of leaf debris, doorskin of driver door was peeling, black sticky goo on bottom and outside of driver door, engine cover missing, lower grill missing, headlight lenses hazed over. I guess I am glad they failed at their job. It kept me from buying a clearly neglected car by its previous owner. I would shop here again for a NEW car, but not a used. If that is what they consider Ready for Sale...they need to see what their competition sells.

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

2 (out of 5)

They became rude after signing the deal.

Reviewed by Sean in Washington DCDecember 10, 2020

Nice experience with Sean who did his best to answer my questions. But for the rest, very poor quality service. The finance guy was rude and not knowledgeable of my case. I bought the car a couple of days ago and I still have several pending questions regarding the documentation they said they were going to mail me. Overall this has not been a pleasant experience as I feel they were just after my money. Once they have it they shut their doors and you are not welcome anymore. They still owe me the vehicle papers but all I can hear from them is to go home and wait. This is very frustrating. The customer service is poor and I don't think I would advise anyone to deal with them.

Customer Service 2

Buying Process 2

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Do Not Shop Here!!!!

Reviewed by Kenyetta Whitfield in Germantown, MDDecember 13, 2018

CAUTION: Do not go to this dealership!!! My daughter and I purchased a Certified used 2016 Nissan Versa from these scammers one month ago(we haven't even paid the first car payment). My daughter had some issues with the car so yesterday we took it in to be serviced. We find out today that the car has transmission issues. We walk in the dealership (clearly upset of course) and asked to speak with a manager immediately. The manager shows up with the nastiest attitude. Clearly he has no understanding of customer service so we ask to speak with someone else that would hopefully be more compassionate. I was clearly wrong. We walk in to the General Managers office who's name is Gene Lopez. After explaining our situation to him he responded with a simple "and". We were taken aback by the indifference in his tone and his clear unwillingness to offer solutions to our problem. He also insinuated that my daughter caused this major problem in the one month she owned the vehicle. He displayed a lack of care, sympathy or empathy. End result, we now have to make monthly payment on a car with a transmission issue for the next 5 year. PLEASE STAY CLEAR OF THESE PEOPLE!!!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

About Criswell Nissan

We listen and you matter, because We're Driven by YOU! Check out our customer reviews and see why your friends and neighbors are shopping at Criswell Automotive. Criswell began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we're still a family owned and operated business that has expanded to two locations and multiple dealerships including Chrysler Jeep Dodge RAM, Honda, Nissan, FIAT, Commercial Trucks and Isuzu Trucks.

At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service.

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