DARCARS Nissan Rockville in Derwood including address, phone, dealer reviews, directions, a map, inventory and more

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15911 Indianola Dr
Derwood, MD 20855

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Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 8:00pm
Tue 7:00am – 8:00pm
Wed 7:00am – 8:00pm
Thu 7:00am – 8:00pm
Fri 7:00am – 8:00pm
Sat 8:00am – 4:00pm

Reviews of DARCARS Nissan Rockville

Overall Rating:

4.1 (out of 5)

79% recommend this dealer

28 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

darcars

Reviewed by jalal from GaithersburgDecember 22, 2021

I think one of the reasons for the progress of large companies is to respect their customers, especially loyal customers. Unfortunately, this law is not true for your company and respecting your customers is not in the forefront of your work. Last week on Saturday 12/18/2012 at 8 o'clock In the morning, at the discretion of your company's service department, I went to the company to change the brakes on the front of my car, and although I was one of the first to visit, the department manager told me that it was a busy day and many had already booked and could not promise that day ,My car will be serviced. I respectfully accepted his words and asked him to book the first novelty for Monday, if possible, due to the emergency problem of my car brake, which he would book for me on Wednesday at 8:15 AM due to the busy days of Monday and Tuesday. Today Wednesday 12/22/2021 at 8:13 in the morning, according to the previous reservation schedule, I went to the company to change the brakes in front of my car and I was accepted and they said that the service will take about two hours to two and a half hours. I said that I have made a reservation and now the priority of the service is with those who have made a reservation, but apparently my guess was wrong because after two and a half hours of waiting, they told me that I have to wait longer and in fact my car service is still working. It has not started and I have to wait a few more hours. This means that I have to wait until the evening !!!. I preferred to pick up my car and return home, wasting a few hours of my time. I just wanted to say that just as I respected your decision, you should also respect a loyal customer.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Sales with smile

Reviewed by Steve Jordan from Potomac , MarylandOctober 29, 2021

We bought a 2018 used Rogue from Mauricio ( sales) and his manager Kambiz Faris. They were great. Fair price and very honest people. Our key fob battery showed low after about a week. They helped us at no charge and with a smile.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thanks for sharing your experience with us, Steve! We hope to see you again soon.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

4.8 (out of 5)

20012 Nissan Altima

Reviewed by Rodney Whittley from Germantown MDMarch 04, 2021

Tyler Piers took real good care of my wife and I. He communicated with me the hold way of the service repair. Thanks Tyler awesome.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Great to hear it, Rodney! Thank you for sharing with us.

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair 5

Maximum rating = 5

About DARCARS Nissan Rockville

At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.

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