9330 Baltimore Ave
College Park, MD 20740
Sales: 301-851-6109
Used Cars: 301-850-5184
Sales Department
| Sun | 12:00pm – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near College Park, MD that carry Nissan
Overall Rating:
4.5 (out of 5)
81% recommend this dealer
186 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Upon arriving at dealership was told vehicle I came to
Upon arriving at dealership was told vehicle I came to see was sold. We were communicating all day by text. Dealership is an hour away. We have cell phones. He could have informed me before my arrival. Wasn’t sure if I was gonna buy the vehicle, but that was the purpose of my visit I always shop pre approved. When buying.
Dealer Response
Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!
Maximum rating = 5
Worst leasing experience in my 60 year history of buying
Worst leasing experience in my 60 year history of buying or leasing vehicles. Leased a Nissan Rouge nearly two months ago, and we still haven't received permanent plates. Temporary tags expire tomorrow, but no one at the dealership seems to be concerned. After multiple calls (20 or more) we haven't received a call back, but have been promised that we would get a call back in 15 minutes. The staff is either totally incompetent or just don't care about their customer concerns or needs. Do yourself a big favor, and look elsewhere for your automotive needs. I write this review after waiting 5 hours without a call back.
Dealer Response
Hi! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database under this screen name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Ynoel, and Sherlene are all in today and would love to assist. Thank you!
Maximum rating = 5
I usually hate buying vehicles but I had a great
I usually hate buying vehicles but I had a great experience buying a truck at Darcars of College Park. It was a bit of a drive for me but it turned out to be the best vehicle purchasing experience I have ever had. Kimberly was my salesperson, and she did a fantastic job. She communicated with me throughout the process, from the time I inquired about the truck until after I had purchased it. She sent me pictures, video, and several emails before I ever met her. Once I got to the dealership, she made me feel welcome and made sure I was comfortable. Mike, her manager, answered questions for me about the truck and was very knowledgeable about the truck. Alex took great care of me in the finance process. He didn't pressure me into buying anything I didn't need and made sure I got the best deal possible with protection plans and finance rate. I will definitely come back to Darcars of College Park when my wife is ready to buy a vehicle. Thanks to everyone for a great experience! You showed great customer service and professionalism and it was such a positive experience. Thank you!
Dealer Response
Congratulations on your new car and thank you so much for this wonderful review, Doug! We couldn't be happier to hear that our team provided you with a comfortable environment, took the time to understand your needs, and ensured you received the five-star service we work hard for. The DARCARS Nissan of College Park team loves what we do and it's great that this was reflected during your visit. Drive safe!
Maximum rating = 5
At DARCARS Automotive Group our goal is to take customer service to a whole new level. We don't want you to be just satisfied. We want you to love every aspect of your interaction with us... From sales and financing to parts and service and all touch points in between. We realize that we cannot use our own yardstick to judge our success. Rather it is your overall experience and the enjoyment it brings that will determine whether we have reached our goals. With that in mind we hope you're ready to become one of the very happy people who call themselves a DARCARS customer.
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