Supreme Nissan of Slidell

I am writing to express my sincere gratitude for the outstanding customer service Nicole Jones provided during a stressful situation with my Nissan Titan. The link expired for my survey so and did not want this to go unnoticed. Please pass to the owner and head of the service department. I recently experienced an issue with my truck while in New Orleans for a cruise. The truck was towed to Supreme Nissan, the dealership where I originally purchased it. This was the first time I had to utilize Nissan Roadside Assistance, and the service could not have been better or faster. While my family and I were enjoying our cruise in the Caribbean, she communicated with us via email, which was incredibly reassuring knowing that upon our return, I would need to deal with the truck immediately. Our family had urgent travel requirements upon debarkation. Nicoles assistance was invaluable. She coordinated the drop-off, ensured a priority inspection, and worked diligently to get us back on the road as quickly as possible. She facilitated a quick diagnosis and was able to expedite the necessary part, which she successfully did. What could have easily resulted in a week's delay for our family turned into an incredibly smooth and stress-free turnaround in just a day and a half. The entire Service Team was awesome, and her personal dedication and professionalism were the absolute best. Thank you again for making a difficult situation manageable and for truly going above and beyond

My experience in the service department was great. Tracy was very kind and helpful and kept me updated on my vehicle’s status each step of the way.

My salesman, Brad was great. He took the time to explain different options to me on the vehicle and packages. We have been friends for years now and he is the reason I went to Nissan of Slidell. However once we started talking, the manager Micah decided to call me. First, he told me to put less money down, which equates to paying more interest on the loan( good for the dealer)! Then on the 2nd phone call, he brings up a mutual friend, which after further conversation and thinking, Micah went on social media and found a mutual friend we have and decided to bring up this person, and saying, “We know people!” If this is a sales tactic, it is a bad one. Finally, Nissan of Slidell is advertising $10,500 off all Pathfinders and Muranos. Then he presented me an offer of only a $8,500 discount, thinking I would not catch it. It is truly a shame that honesty does not exist in this world anymore and now a salesman lost a sale due to the actions of a manager!