Dorsett Automotive in Terre Haute including address, phone, dealer reviews, directions, a map, inventory and more

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105 Mayfair Dr
Terre Haute, IN 47802

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Sales: 765-505-4300

Used Cars: 765-505-4300

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 5:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat Closed

Reviews of Dorsett Automotive

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

140 out of 156 people said they would recommend this dealer

1 (out of 5)

Hoodwinked!!

Reviewed by Thomas Deal in Terre Haute, INOctober 13, 2020

Google only allows you to make one review ever of a business. So since a couple years ago I complained of how Dorsett Nissan damaged my vehicle while in for service I cannot make any other reviews. So I am on another website. Service Manager Chad told me a part was covered under the power train warranty. Then explained my warranty expired at 50,000 miles I paid for the service. Then I read my paperwork and discovered the warranty is good through 100,000 miles. After calling back they explained the service is over. So I escalated it and called Nissan Customer service who backed their dealership and said even if they told me incorrectly that is my issue not theirs. How would you like to be told something just to have it disregarded. Well if you like that treatment Dorsett is your place. Read my last review from like 2 years ago. I’ve bought my last 3 vehicles from Nissan. Sorry to say now I understand how the entire company works not just the local dealership. My business will go elsewhere as well as any and every recommendation I can make.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

USED CAR BUYERS BEWARE

Reviewed by V. Smith in St. Louis, MOSeptember 05, 2019

Filed Consumer Protection Complaint for fraud/deceptive used car sales practice w Indiana Atty Gen Office, Illinois Atty Gen Office (prior owner, car title, 2nd dealership where e-commerce/ internet posts are from Illinois), and FTC. 16 yo son finds on e-commerce advertisement a "COOL JEEP". Short story: Made appt, visited, test drove, asked all the right used car questions-CARFAX, mechanical, engine, electrical, any problems w previous owner, bla bla bla, RIGHT? Jake is consistent and persistent it's a 'GREAT JEEP, encouraged my son to do up keep, and 80,000 miles to go! GREAT JEEP, acceptable responses. Last statement from me: Missouri has Vehicle Safety Laws/Inspection it needs pass or I'm not interested. Jake: it's a GREAT JEEP, it will pass. Within 3 days w had electrical problems and something just wasn't right while driving. Local Jeep dealership does complimentary multi-system check: wiring problems, exhaust system complete rusted out w multiple holes, catalytic converter not even working, wheel ball bearings destroyed, rear axel seals destroyed, gear shifter failing, and impending transmission problems. Service manager labeled the Jeep as a "vital, hazardous, unsafe vehicle, that never should have been sold to a consumer, but sold wholesale for parts only." Called Dorsett Automotive to share the findings. He stated, "you Missourians are exaggerating, over reacting ppl. There is nothing wrong w that Jeep. Next? Agreed to have it inspected. It FAILED! For reasons above. The LICENSED STATE AUTHORIZED SAFETY VEHICLE INSPECTOR said the same: this car is in very bad condition and should have been sold at auction where Dorsett would have had to disclose all the major problems. I asked Dorsett to buy the vehicle back and sell it INDIANA where there aren't safety laws to protect drivers, passengers, and our environment. HE REFUSED!! He continued w some unflattering, personal attacks and critiques of me, then said he'd repair, but I'd pay him every cent of the costs. To date: $19,300 purchase finance, $2700 exhaust system, catalytic converter, wheel ball bearings, axel seals, ALL REPLACED. 10 days after their repairs, transmission blows @$4070 to rebuild. Does anyone seriously believe Dorsett Automotive didn't know? How does a local Jeep dealer put it in the air, drive it around the block and diagnose all these major problems. I say FRAUD, MISREPRESENTATION, DECEPTIVE, HIDING FACTS, just to make a sale! Brian Dorsett stated his 'service dept knew, but they didn't want to put the money into to fix it up, so they passed it on to buyer'. Oh. That's great, except you didn't disclose all the major problems to the buyer. THAT's FRAUD! We have owned this "COOL JEEP" 28 days, driven 800 miles, and it sits in my garage bc, not only is it an UNSAFE car, it doesn't drive! If anyone thinks this is the definition of e-commerce "COOL JEEP" advertisement? I'll trade ya!

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

What A great clean Dealership!!

Reviewed by Michael Smay & Barbie Smay in Danville, IndianaSeptember 30, 2013

Well I have been buying cars for At least 55 years of my life! I what to say this was the BEST experience I believe I have ever had buying A car!!! Wally and the rest of the employee's really made it A pleasure in shopping and buying A car! From the time I drove up I was greeted with the most friendly salesperson I have ever had! This might sound unreal, but believe Me this is more than A 5 star dealership! What A Great bunch of people work there!!! Five Star Plus.........

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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