1130 Auffenberg Avenue
O Fallon, IL 62269

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Sales: 866-305-5530

Used Cars: 618-537-5111

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 1:00pm

Reviews of Auffenberg Auto Mall

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

1050 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I set an appointment to see a vehicle in advance, and

Reviewed by Ua2012 December 09, 2025

I set an appointment to see a vehicle in advance, and when we arrived, the car was not at the lot. The sales rep had to go get it from a different location, and the car was dirty from what looked to be ice and snow (that had fallen over a week ago and had since melted). The sales representative, Tristan, never introduced herself, was unable to answer simple questions, and showed no interest in making a sale. As I was going to test drive the vehicle, the sales representative was riding in the passenger seat and said I was good to back out of the service garage. The door was open and as I started to back out, the service garage door began to closed on the back of the car. Initially the sales representative asked for my insurance card to file a claim against me stating it was “incident damage.” Once I pushed back and said I was calling my insurance agent and asked to speak to a manager, she walked into an office and came back stating they reviewed the tapes and I was not at fault. A manager never apologized nor did the sales rep. Very disappointing and needless to say, we did not purchase the vehicle.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Overall it was good, sales person was super nice and

Reviewed by VANESSA28December 09, 2025

Overall it was good, sales person was super nice and helpful. Financing and getting the car cleaned up took a long time.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Very nice facility.

Reviewed by KERRYORACINGDecember 08, 2025

Very nice facility. People were very enjoyable to work with very prompt. Well-organized. And was very happy with my experience.

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Auffenberg Auto Mall

We're Auffenberg Dealer Group located in O'Fallon and Belleville and we offer one of the largest new and pre-owned vehicle selections in the Illinois St. Louis Metro East area. Ford Hyundai Kia Nissan Mazda Volkswagen and our Pre-Owned Superstore in O'Fallon with our Auffenberg Ford Belleville store in Belleville. Combined our lots carry nearly every new and used make and model car truck SUV and van available for the Collinsville Alton Edwardsville Highland Scott Air Force Base Mount Vernon Mascoutah Millstadt Fairview Heights St. Charles Saint Louis City and St. Louis County area.

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