3175 Grand Avenue
Lake Villa, IL 60046

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Sales: 855-366-8475

Used Cars: 877-748-7680

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 3:00pm

Reviews of Journey Nissan

Overall Rating:

4.6 (out of 5)

87% recommend this dealer

1457 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

It was a good experience and was kept informed of my cars

Reviewed by Jmartinez008December 20, 2025

It was a good experience and was kept informed of my cars status. Also the members were attentive and knowledgeable of what the repairs consisted of.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Our experiences with Journey Nissan, Ken Hibbing in

Reviewed by TEKREPDecember 17, 2025

Our experiences with Journey Nissan, Ken Hibbing in particular is among those Automakers Sales Associates that are always a pleasure to do business with. We’ve purchased A number of vehicles from Ken, his product knowledge, professionalism, communication skills are among the highest I’ve had the pleasure of working together with!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Ken Hibbing was the sales person, his attention to

Reviewed by TEKREPDecember 17, 2025

Ken Hibbing was the sales person, his attention to detail, knowledge, inter personal skills and professionalism are first-rate. A 5 -star rating across the board!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for sharing about your experience with Journey Nissan. We appreciate your business and hope to see you again soon! Jose Alicea General Sales Manager josea@journeynissanchi.com Store: 847-265-1122

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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