255 W Pershing Rd
Decatur, IL 62526

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Sales: 217-615-1669

Used Cars: 217-718-3936

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Crown Automotive

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

311 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

We got our oil changed and tires rotated.

Reviewed by rickhinton52January 22, 2026

We got our oil changed and tires rotated. In a very timely manner. They also topped off the fluids and checked the tire pressure.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your review! We are delighted to hear that your service experience was completed quickly and efficiently. It's wonderful to know that our team took care of your oil change and tire rotation promptly while also ensuring your fluids were topped off and tire pressure was properly checked. Your feedback about our thorough and timely service means a great deal to us. We appreciate you choosing us for your vehicle maintenance needs and look forward to serving you again in the future.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Key fob not working.

Reviewed by lthomasxqJanuary 22, 2026

Key fob not working. They fixed really quickly I was able to get right in. Very friend & helpful

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the positive feedback! We're glad our team quickly resolved your key fob issue and that you found our staff friendly and helpful. Your satisfaction means everything to us at Crown Nissan of Decatur.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Whenever I don’t go to a dealership for service, I always

Reviewed by dmhardingJanuary 21, 2026

Whenever I don’t go to a dealership for service, I always get reminded why I should. Nissan knows what they’re doing. Shoutout to Amber & Steve

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your positive feedback! We're glad your visit reinforced the value of choosing dealership service. We'll share your kind words with Amber and Steve - they'll be thrilled! We look forward to serving you again.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Crown Automotive

Crown Automotive is a dealership dedicated to delivering excellent cars trucks and SUVs to the community of Decatur. Open for over 29 years our Decatur dealerships have become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur dealership you can trust when it comes to all of your car needs.

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