255 W Pershing Rd
Decatur, IL 62526

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Sales: 217-615-1669

Used Cars: 217-718-3936

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Crown Automotive

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

277 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great.

Reviewed by craig.runyonDecember 08, 2025

Great. No issues. It was easy to book the appointment, everyone there was friendly and accommodating, and it was a great experience overall.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The only dealership that I have been with for over 20

Reviewed by EJOYNER42December 07, 2025

The only dealership that I have been with for over 20 years! Friendly, fast and efficient!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for your incredible 20-year loyalty! We truly value your trust and are delighted that our team consistently delivers the friendly, fast, and efficient service you deserve. Thank you for being part of our automotive family!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Good service, communication, reasonable price.

Reviewed by james5302December 07, 2025

Good service, communication, reasonable price. I cant get to 15 words! Ridiculous part of survey!

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you for the positive feedback about our service, communication, and pricing! We appreciate you taking the time to share your experience despite the survey challenges. We look forward to serving you again at Crown Nissan of Decatur.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Crown Automotive

Crown Automotive is a dealership dedicated to delivering excellent cars trucks and SUVs to the community of Decatur. Open for over 29 years our Decatur dealerships have become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur dealership you can trust when it comes to all of your car needs.

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