255 W Pershing Rd
Decatur, IL 62526

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Sales: 217-615-1669

Used Cars: 217-718-3936

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 6:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 6:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 7:30am – 12:00pm

Reviews of Crown Automotive

Overall Rating:

4.6 (out of 5)

92% recommend this dealer

274 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Just routine oil change and tire rotation Scheduled for a

Reviewed by JJUDY828December 06, 2025

Just routine oil change and tire rotation Scheduled for a time and came back when ready. I like the notification when ready.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Everything went well and I left after mile oil change was

Reviewed by joe129December 06, 2025

Everything went well and I left after mile oil change was completed. I got home and was surprised to see that I had an email from Crown Nissan that said several issues came up in the multi point inspection. Some could have been done while I was there, minor issues. I don’t know why no one went over the inspection with me while I was at the dealership. If I ever go back I’ll have to remember to ask about the inspection since they don’t.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Amber worked with me to get a recall taken care of that I

Reviewed by rahobbs63December 05, 2025

Amber worked with me to get a recall taken care of that I didn't even know about. She explained the current process thoroughly. She is great.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Crown Automotive

Crown Automotive is a dealership dedicated to delivering excellent cars trucks and SUVs to the community of Decatur. Open for over 29 years our Decatur dealerships have become a top destination for those seeking new and used cars for sale within Illinois. Our number one priority has always been our customers and we diligently work to make sure they are completely satisfied with their service at our dealership. We treat them like family and value the relationships we've built with each one. Crown has always been and always will be a Decatur dealership you can trust when it comes to all of your car needs.

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