M'Lady Nissan in Crystal Lake including address, phone, dealer reviews, directions, a map, inventory and more

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5656 Northwest Hwy
Crystal Lake, IL 60014

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Sales: 815-788-6518

Used Cars: 815-788-6440

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 12:00pm

Reviews of M'Lady Nissan

Overall Rating:

4.5 (out of 5)

88% recommend this dealer

297 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

You couldn’t find a more courteous dealership!

Reviewed by Ron Lee from Crystal Lake,Illinois August 06, 2021

My wife and I recently purchased our 2nd new vehicle from M’Lady Nissan! The service was extraordinary! Our Product Specialist was Jay Alvarez who made the entire experience totally stress free and treated us like family! Looking forward to the third vehicle!!☺️

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

hidden fees

Reviewed by Mona l Goncalves from IL LakemoorMarch 02, 2021

After 2 leases on a car, and wanting to now buy a car, Kamil tried to steer me towards another car. Upon leaving with nothing I was then informed there was a 395.00 restocking fee. This fee was never brought up when I leased the 2 cars, but no one can tell me why this is not disclosed, that now I have to pay for them to take there car back. Please be careful this dealership has alot of hidden fees. Now you hear about other people and this bad experience. Just be very careful, I visit 3 other dealers and inquired about leases and all told me about the fee. I am not interest in lease but be careful with this dealership.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Damage to my car

Reviewed by Brandon Mason from Crystal lake, IlSeptember 17, 2020

Make sure to take before and after pictures of your vehicle before entering this Dealer's service. Had my GTR serviced for a flat tire, and when I left I had 2 new dents in my front nose bumper. When I returned to show the damage, I asked if they can pull up footage of the car entering service to prove there was no damage and was told the damage was too small for the camera to pick up.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About M'Lady Nissan

If you're looking for a first-class car-buying or -leasing experience look no further than M'Lady Nissan. Our Nissan dealership in Crystal Lake IL has been the No. 1 dealer in Illinois for six years running. We believe that putting the customer at the very center of what we do will help us exceed expectations time and time again. We work hard to make our customers feel like family which is why we offer a host of perks that you won't find at other nearby car dealerships. If you're a recent college graduate or a member of the U.S. military you can ask about our exclusive discounts. We're a veteran-owned local business.

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