45-568 Kamehameha Highway
Kaneohe, HI 96744

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:30am – 4:30pm

Reviews of King Windward Nissan

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Don’t

Reviewed by Michael from Honolulu, HIApril 08, 2022

Paid for a vehicle in full, two months, no title. Following up with regulatory branches next. You already cashed the check, deliver the title. More reputable buying a bike under a bridge.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Michael, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (808) 235-6433. We look forward to hearing from you.

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Thank you for your help, Itsuka!

Reviewed by . from HiApril 12, 2021

Amazing customer service from Itsuka Nomu! Itsuka is very Helpful of speak English and Japanese. and She has big Aloha spiritual and patient to customers. Feels like Ohana not just a customer. She will make the dreams of many customers come true! Thank you very much for all your big help.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Aloha and thank you for taking the time to leave a review for us at King Windward Nissan. We're happy we could meet your expectations!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worse service I had ever received!

Reviewed by Dee Tee from KaneoheSeptember 16, 2019

My first and last experience with King Windward Nissan. It all started with a flyer they sent to my father and their website falsely stating that the service department is open at 0630 Mondays through Saturdays. They actually open at 0700 hours, so I waited from 0615 to 0700 hours. Then after being seen by Chris S. the service writer at 0705 hours and telling him what and why the car was brought in for servicing he recommended that we replace all four TPMS (Tire Pressure Monitoring System light went on) and that we were due for tire rotation. An oil change was also due and we had a request that the rear plastic frame to the window which is a cosmetic problem be addressed. I walked home and spoke to my father (since it was his car and I did not want him to walk home being 87 years old) he decided that he would cancel the TPMS service because Chris quoted that it would cost $565 dollars to replace all four sensors. My father called at 0810 and was told that they could do the other requests and that the TPMS would be canceled. I received an call from Chris at around 0817 with him telling me it was too late. They had already installed the TPMS on all four tires. Common people, from 0705 to 0817, to remove all four tires from the vehicle, release all the air, take the tire off, remove and then install four sensors, inflate the tires again, check for leaks, and rotate tires all took about an hour since I dropped it off? Unless they have four people working on one tire it may be possible. I then told Chris what was said to my father about the sensors request was not a problem and would be canceled, he got arrogant with me and said, "I'm the service writer, and I'm telling you it too late and we can remove it but I am going to charge you for labor." So, I told him leave it then. Chris also indicated when I initially dropped the car off that they would call me regarding the plastic frame to tell me the cost. Well, did not receive a call. Then if they had already replaced the sensor the only other thing that the car went in was for the oil change. Remember I spoke with Chris at 0817 hours, well, we did not get a call from Chris or anyone from Nissan so, I called the NEXT DAY. Then I was told it was ready for pick-up. I asked why I was not notified when the car was ready and the female who was polite apologized and said she does not know why Chris did not call. I can speculate why Chris did not call, they did not have the sensors replaced when he called me at 0817 hours and that they needed time to replace it. My wife actually needs a car since we gave our daughter her car, and I thought about buying a Nissan. I think we are going to buy elsewhere. And if we end up selecting a NISSAN IT WILL DEFINITELY NOT BE FROM WINDWARD NISSAN!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Here at King Windward Nissan, we strive for excellence, and are disappointed to hear that you received anything less. Our manager would really like to speak with you more regarding this matter. Please reach out to HENRY PORTER, our Service Manager at (808) 235-6433. We look forward to hearing from you.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About King Windward Nissan

At King Windward Nissan you will experience truly exceptional service from our knowledgeable and experienced staff. We are committed to your complete satisfaction and strive to exceed our customers' expectations. As your Oahu Hawaii Nissan dealer we have a full inventory and competitive pricing to get you into a car that fits your lifestyle.

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