King Windward Nissan in Kaneohe including address, phone, dealer reviews, directions, a map, inventory and more

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45-568 Kamehameha Highway
Kaneohe, HI 96744

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Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 5:00pm
Tue 7:00am – 5:00pm
Wed 7:00am – 5:00pm
Thu 7:00am – 5:00pm
Fri 7:00am – 5:00pm
Sat 7:30am – 4:30pm

Reviews of King Windward Nissan

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.5 (out of 5)

3 out of 8 people said they would recommend this dealer

5 (out of 5)

Thank you for your help, Itsuka!

Reviewed by . in HiApril 12, 2021

Amazing customer service from Itsuka Nomu! Itsuka is very Helpful of speak English and Japanese. and She has big Aloha spiritual and patient to customers. Feels like Ohana not just a customer. She will make the dreams of many customers come true! Thank you very much for all your big help.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Worse service I had ever received!

Reviewed by Dee Tee in KaneoheSeptember 16, 2019

My first and last experience with King Windward Nissan. It all started with a flyer they sent to my father and their website falsely stating that the service department is open at 0630 Mondays through Saturdays. They actually open at 0700 hours, so I waited from 0615 to 0700 hours. Then after being seen by Chris S. the service writer at 0705 hours and telling him what and why the car was brought in for servicing he recommended that we replace all four TPMS (Tire Pressure Monitoring System light went on) and that we were due for tire rotation. An oil change was also due and we had a request that the rear plastic frame to the window which is a cosmetic problem be addressed. I walked home and spoke to my father (since it was his car and I did not want him to walk home being 87 years old) he decided that he would cancel the TPMS service because Chris quoted that it would cost $565 dollars to replace all four sensors. My father called at 0810 and was told that they could do the other requests and that the TPMS would be canceled. I received an call from Chris at around 0817 with him telling me it was too late. They had already installed the TPMS on all four tires. Common people, from 0705 to 0817, to remove all four tires from the vehicle, release all the air, take the tire off, remove and then install four sensors, inflate the tires again, check for leaks, and rotate tires all took about an hour since I dropped it off? Unless they have four people working on one tire it may be possible. I then told Chris what was said to my father about the sensors request was not a problem and would be canceled, he got arrogant with me and said, "I'm the service writer, and I'm telling you it too late and we can remove it but I am going to charge you for labor." So, I told him leave it then. Chris also indicated when I initially dropped the car off that they would call me regarding the plastic frame to tell me the cost. Well, did not receive a call. Then if they had already replaced the sensor the only other thing that the car went in was for the oil change. Remember I spoke with Chris at 0817 hours, well, we did not get a call from Chris or anyone from Nissan so, I called the NEXT DAY. Then I was told it was ready for pick-up. I asked why I was not notified when the car was ready and the female who was polite apologized and said she does not know why Chris did not call. I can speculate why Chris did not call, they did not have the sensors replaced when he called me at 0817 hours and that they needed time to replace it. My wife actually needs a car since we gave our daughter her car, and I thought about buying a Nissan. I think we are going to buy elsewhere. And if we end up selecting a NISSAN IT WILL DEFINITELY NOT BE FROM WINDWARD NISSAN!

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Slimy tactics.

Reviewed by John in Honolulu, HawaiiJune 02, 2019

Worked with sales person via calls and texts. Was quoted a price. Set up a time and date to buy. When we got there, they refused to honor the quoted price. While not illegal in any way, its slimy, sleazy tactics. Went to town dealership, not only did they match but they beat it. Was in and out in under 3 hours.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

About King Windward Nissan

At King Windward Nissan you will experience truly exceptional service from our knowledgeable and experienced staff. We are committed to your complete satisfaction and strive to exceed our customers' expectations. As your Oahu, Hawaii Nissan dealer, we have a full inventory and competitive pricing to get you into a car that fits your lifestyle.

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