New City Nissan

The gist of this review is that my engine failed and had to be replaced but since the car is under warranty and I don't have to pay for it, they will not do the work. They are not honoring the warranty agreement. I recently bought my first Nissan. It's less than 2 years old but the engine completely failed while I was driving it on H-1 and I had it towed to New City Nissan to repair since it is still under warranty. They told me they would have to replace the entire engine and that it might take up to 2 weeks to arrive from the mainland and then an additional 3 days to complete the work. Well, that was August 4, 2025. Today is October 28, 2025 and they still have not started on my car. THEY HAVE HAD MY CAR FOR OVER 12 WEEKS AND HAVE NOT REPAIRED IT! This is the worst customer service I have ever experienced, and I will never buy a Nissan again. I keep calling and asking why it's taking so long, and their excuse is that the engine came in, but the other parts that they need have not come in. Are they ordering the parts one by one?! Or are they just not working on my car because they are losing money on it? I have called them so many times over the last few months and they didn't even bother to call me back after the first 2 weeks. I've also left messages with Courtney Tavae, their Customer Relations Manager. No call back from her either. I've asked for the managers to call me back. No one has called me back. They are just holding my car and there really isn't much I can do about it. I work all day, or else I would be over there demanding to speak to someone in person. The bottom line is that they will not honor your warranty or service your car if it breaks under warranty. I bet if I had to pay for the repair, it would have been fixed the first week. I've never had this happen at any other dealership and I recommend you look elsewhere for your car.

I purchased a vehicle from this dealership September 2023. Since then I've taken the car in for its regular maintenance and unexpected emergencies. I always received 100% customer service always going over and beyond. When I have driven in without an appointment and initially told they wouldn't be able to see my car for 2 hours. I was greatly impressed when after 35 minutes my car was ready for me to pick up. The the quality of their customer service doesn't start and end in their service department. We had a very satisfying experience with our salesman though when we visited a lot to look for the call. There was no pressure and he finalized the deal that night and picked up the car nice and clean the next morning. Overall rating is 10 out of 10 and I will return to purchase another vehicle and refer my friends and family to ask for Earl at New City Nissan.

Took my car in at 9am to be seen for an issue with my window. They sent me home at 2pm I called to see the progress and they had not touched my car. I called again at 3pm and they had an update. Upon returning to the lot I found my car the the parking lot missing a window unsecured. Arthur Peter's was the tech who took my car apart, damaged a part inside my window and was unable to put it back. They told me it would be +$1400 to fix I told them I was unable to do that today and the tech told me "fix it your self then". I had to drive home with a damaged window then come home and fix it my self. I would never reccomend this location to anyone