ALM Nissan Newnan

Positive and pleasant experience overall. I reached out about a car that caught my eye and right away their team got back to me with a warm quick response. They provided all the info I wanted to go ahead with the purchase.

Worst experience ever with a dealership. Unprofessional staff, with apparently no knowledge of anything. Once deal for car made (over 2 hours already) spent over an hour signing paper work only to be told just prior to finishing, the finance mgt remembers that they can't accept out of state checks. They knew I was from Florida and using a personal check and financing from the start. Now we have to come back, 6 hour drive each way, to deliver a cashier's check. Now It's been over 6 weeks since obtaining the car, and I still can't get a Florida tag since I still haven't received the title (car paid in full now). Every time I call I get put to a voice mailbox to leave a message (no live people to talk to) but can't leave message due to "box is full." When I finally get a manager to talk to he says "I'm new here, I don't know anything" and that corporate handles all the titles. He gives me another number to call and of course that one is "disconnected." Unbelievable this dealership is able to stay in business, since they have no idea how to run one. Don't deserve even the one star

I had a very bad experience with Nissan of Newnan. At first, everything seemed great. They got me into a truck at a good price, and I felt confident in the deal. Unfortunately, that’s where the positive experience ended. When they replaced the tires and brakes, they installed the absolute lowest-quality options. While the tires were technically “new,” they came from a brand with extremely shallow tread right from the start, making them feel worn almost immediately. The brakes were just as bad—within three weeks of normal driving, my wheels were coated in thick black brake dust, which clearly points to very poor-quality brake components. The delivery process was a mess. When I went to pick up my truck, it wasn’t ready, so they gave me a loaner vehicle. Then they called and said they needed that loaner back, forcing me to drive 45 minutes from Carrollton to Newnan just to return it. After that, I was given a second loaner for a day or two before finally getting my truck. When I eventually picked up my vehicle, it took forever just to get the keys. The truck had only a quarter tank of gas, and within a week the battery was completely dead. The battery was no longer good and had to be replaced out of my own pocket—one week after purchase. Now, over a month later, my temporary tag is expired. The DMV has confirmed the delay is on the dealership’s end because the correct paperwork hasn’t been submitted. When I try to call, I can’t get anyone on the phone unless it’s sales. It’s very clear that once they had my money, customer service was no longer a priority. This is the second vehicle I’ve purchased from this dealership, and it will absolutely be the last. They are far more concerned with selling cars than taking care of customers after the sale. I would not recommend Nissan of Newnan to anyone expecting accountability or follow-through.