811 Thornton Road
Lithia Springs, GA 30122

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Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Nissan of Lithia Springs

Overall Rating:

4.4 (out of 5)

87% recommend this dealer

4364 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The worse.

Reviewed by Lmariac80February 11, 2024

The worse. My car was making a noise which didn’t last that long the sound. Did it daily. Come to find out they didn’t surface my rotors correctly after waiting for hours there. I bought it to Newnan of Nissan which is the same company they said the noise was coming from struts in which it wasn’t. I did tell them about the rotors and they skip over that fact and continue to say it was the struts it wasn’t because they replaced it and I still had the same noise. Took it another shop they showed me all the rotors showing me that one had a not been surface correctly: I demanded my money back from Newnan they refuse to give it to me and then refused to surface that rotar that I’ve already paid for asking me to pay him again since it’s different managers and diffent place even though it me the same company. That same manager tried to tell the bbb that he did offer to fix it for free when he didn’t he forgets that people can record him and he’s recorded telling me he’s not going too and ti pay him again. A liar!!! Thank god for recording features on cellphones. Because of lithia springs failure to do their job effectively it going through this of losing or fighting to get back my money. when ive asked for my parts on a friday assistant manger stated that they were gone and they dont have it. he wanted to return my car back on monday stating that Saturaday they couldnt look at it. All of sudden some old parts that he stated was mine magically appeared. I told him that was days later and those parts could be any ones parts. Like another shop stated how can you offer a customer parts that whenn are removed from a car that can be damaged simplly by removing them and tossing them in their dumpster or them damaging themselves.Two other shops stated that they simply dont care about their reputation or providing good customer service. youre wrong, youre wrong. Instead im getting the word out in all of newnan and the surrounding areaa by mouth and social media and the internet. The manager said that those are yours parts because you northerners have rust on under your cars. The Newnan manager which is the same comment made a racist and prejudice statement towards northerners generalizing that what northerners have. People from all over the country move to Georgia. Which means nothing nor did I ever tell him I was from up north.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Thornton Rd, Lithia Springs Nissan absolutely SUCKS!

Reviewed by woodie89October 17, 2023

Thornton Rd, Lithia Springs Nissan absolutely SUCKS! You can call them, tell them the issue with your Nissan, get an appointment, AND A NAME of a person "to see". HOWEVER, when you get there, no one has the appointment. The person to see has NO CLUE you're scheduled to see them. And when you tell them your issue, their answer is ALWAYS "we might not be able to fix that". It's ALWAYS BAD NEWS rather than "OH YES! We WILL take care of that"! I've been there THREE TIMES after calling first, explaining my issue, getting an appointment and a name of the person to see. EVERY TIME, the people there have NO CLUE about an appointment, nor my issue, and they give me nothing but BAD BOOGEYMAN conversations that, in essence, says, we ain't doing schitt! And, they don't. They waste your time! They ABSOLUTELY SUCK! Don't go there for even a KEY FOB!! Just saying. You've been warned.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Paid Service not complete/done

Reviewed by 2018 Altima Owner from Atlanta, GAJune 23, 2023

My service on 6-6-23 was not completed, and as others have said there still has been no communication from Cas Small the service advisor!!! I left multiple messages as well as sent multiple emails and still nothing!!! I also emailed the Executive Manager on 6-15-23 and as of today still no response!!! Be careful if you take your vehicle to this dealership for service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hi 2018 Altima Owner, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our manager would really like to speak with you more regarding this matter. Please contact our service manager at (770) 674-6080 so we can make your experience a positive one.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Nissan of Lithia Springs

Nissan Of Lithia Springs welcomes Atlanta and Marietta Georgia area drivers to our full-service Nissan car dealership. We have been serving as Lithia Springs GA's hometown Nissan dealership for years and are committed to providing our local community and beyond with low prices on quality new Nissan and used cars along with an array of professional automotive services.

Browse our website now to learn more about the many services we provide. You can shop our new Nissan inventory online then visit us in Lithia Springs for a closer look at our dealership and quality vehicles!

Ready to buy? Get a price quote before visiting the dealership.

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