Nissan
New Car Dealership in Cumming, GA
Overall Rating
3.7/5
Read dealer reviews
Nalley Nissan of Cumming is a new Nissan dealership off of Buford Highway in Cumming, GA. We understand that buying a new or used car is a big investment of both your time and money, so we are dedicated to making your car buying experience as easy and stress-free as possible. Our team of knowledgeable and friendly sales associates is ready to guide you through your car purchase and prepared to answer any and all questions you have about our vehicles. We will listen to your needs and wants and recommend the best cars for your lifestyle and budget.
Nalley Nissan of Cumming's service reps and mechanics are Nissan trained and utilize the latest cutting edge technology to keep your car running smoothly.
Nalley Nissan of Cumming Reviews
Overall Rating
3.7/5
7 out of 10 people recommended this dealer
TERRIBLE SERVICE!!!
Reviewed by Donovan
in Grovetown, Ga
February 06, 2020
NISSAN CERTIFIED VEHICLE!!! I traveled over 100 miles to this dealership to experience an extremely poor, so call Certified Vehicle. I purchased a Nissan Certified Altima that had multiple scrapes under the front bumper, tires that didn't match, a whistling noise everytime I move the steering wheel, and the worst was both tail pipes were very burnt looking and one of them was totally bent. The Sales Manager Joshua, explain that this vehicle passed the inspections for Certification. xxxxxxxx!!! Extremely surprised that this is what Nissan stands behind with their Certified Vehicles. I will never make a purchase from Nalley Nissan in Cummings, Ga. And I will tell everyone I know about this terrible experience with this Dealership.
Three Stikes, You're Out! (all in the same apt)
Reviewed by Melissa Gatz
in Cumming, GA
June 03, 2019
Three Strikes, You’re OUT!
Strike 1 – Set up an appointment through the web on May 30th, 2019 for June 3, 2019
“Details for your reservation:
Repair Services:
Describe What You Need - -Front passenger window is loose when in a lowered position. -Install dealer supplied hood protector (may need to be ordered through parts if not in stock).”
This was for my 2019 Nissan Frontier. I showed up early for my appointment, was met by service advisor Melissa Gatz, and was promptly asked to disable my in-car camera. Melissa telling me that they won’t work on cars until the camera is disabled. So, what are you trying to hide that I must disable my camera for?
Strike 2 – Melissa takes me to the service counter and then calls the parts department to find out if the hood deflector is in stock. Why wasn’t this done BEFORE I showed up for my appointment? So, what are you going to tell a customer when parts aren’t here? Come back ANOTHER time? Yet another inconvenience for the customer (me). I even spelled it out in my reservation to check for the part!!! Customer service fail.
Strike 3 – Melissa tells me some BS story from the parts call that the hood protector isn’t made yet for the 2019 Nissan Frontier and that I would have to go aftermarket. A little history about this model… The Nissan Frontier hasn’t changed body panels since 2007. I know this because it took me all of 3 minutes to look online at a Nissan Parts Direct website, find the hood protector myself, AND get the official Nissan part number too! The hood protector fits all models of Frontier back to 2007. Your own people don’t even know how to find parts properly for the vehicles that they should be familiar with!!!
After I pick up my hood deflector, THAT I ORDERED, through the parts department directly, you won’t see me again. Three strikes, you’re out.
Derrick Thomas
Reviewed by Derrick
in Morrow ga.
June 14, 2018
I recently brought a used car for Jaime Melendez of Nalley Nissan of Cumming and it was a great experience he made me feel comfortable from the beginning to the end ������
