Brandon Nissan

Would like to thank David (mgr) for having Jakob work with me to resolve my car issue. Thank you for being professional and doing all you could to resolve my issue to my satisfaction. The customer service I was given was some of the best I have ever received. I will be back and will recommend Nissan.

I reached out about the 2021 Nissan Senra SR listed at 14,500 (vin 3n1ab8cv3my291967). When asked for an out the door price the selling price was listed as 16,549. Additional fees as they were listed with no explanation: reconditioning 986.35; taxable fees 298; doc fee 998; tax 1204.88; and non tax fees 425. The total out the door price would have been 20,461.23. This was a certified pre owned advertised for 14,500. The reconditioning fee should have been part of the advertised price. Idk why there are two separate tax fees nor do I know what the non-tax fee covers. I have a tag and this was to be a cash sale. They refused to go below 19,500. They refused to even honor the online advertised price of 14,500.

Never let Nissan of Brandon service your car!!! They had it from the end of Feb until two days ago! They told me I needed my engine replaced when it was clearly leaking transmission fluid. I trusted them and let them do what needed to be done. Three weeks later I picked it up and four hours later my transmission completely blew. The car went back to them and surprised surprise I needed a transmission. The transmission was replaced, but a bad transmission was put into it so then we had to get another transmission and replace the one they already put in. I was told that they were very busy and they cannot get to my car so I needed to wait for them to work on it which I did. February March April May I finally got my car back. Unfortunately my car is now infested with roaches. I’m not talking one or two roaches. I am talking. The whole thing is covered in hundreds of them. I am going to have to spend hundreds of dollars to rectify this. I 10 out of 10 do not recommend Nissan of Brandon. Worst part is I’m a home health nurse and I worked out of my car. I’ve dealt with enough and this is the last thing that I should have to be dealing with after waiting so long to have my car back. #defeated.