Gettel Nissan

We recently purchased a 2024 used Nissan Murano from this dealership. We were surprised that the cargo cover and net was not in the vehicle since it was included in the write up for the vehicle. They said it was just a standard write up for that model, but didn’t necessarily mean it was a part of the sale. The salesman said he couldn’t ask the parts department about the items because they left for the day. I called the following day and asked for a return call from the parts department, but never received a call. This is not a dealership I would recommend. I think you could do better elsewhere. This is my third Murano. I believe I will contact Nissan corporate. I’m sure they would be disappointed to hear about my experience.

Hidden fees, broken promises, and zero follow-through I purchased a 2023 Genesis GV80 from Gettel Nissan Sarasota and wish I hadn’t. The advertised price was not the real price. After I committed, the dealership piled on $1,200 in “dealership fees” (compare that to CarMax’s ~$500) and a mandatory $999 “clear coat” that was not included in the advertised price and not optional. Classic add-on tactic. Worse, I was given only one key and no NFC card at delivery—and was never told ahead of time. Salesman Jonathan Cray assured me he’d contact the previous owner and “look for the missing key,” then did nothing. I followed up four separate times. Each time I was promised a call “later that afternoon.” No call, no resolution. I even sent a formal follow-up letter to GM Rod Littles and Mr. Cray—no response whatsoever. If you value transparent pricing and basic follow-through, go elsewhere. I expected honest disclosure of non-optional fees, a second key for a modern luxury vehicle, and at least a callback when the dealership says they’ll follow up. Instead, I got surprise fees, broken promises, and silence.

Went above and beyond by not only fixing the immediate problem but researching the issue and proactively addressing what might have caused it and replacing that part. Good job