Reed Nissan of Orlando

Very Disappointed with Service Department I recently (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed that three of my original capped lug nuts had been replaced with rusty regular open ones (photos attached). I went back to the service department the next day (it was closed), and then again on Monday (11/03/25) to get this issue resolved. Unfortunately, the Service Manager, Nick R., didn’t make any real effort to help. Instead, he told me that their mechanics “only reinstall the lug nuts that were already on the vehicle” — basically implying that those mismatched ones were mine to begin with. In other words, they completely washed their hands of it and tried to put the blame on me. I disagreed and asked the Service Manager to check the before-and-after photos taken at the body shop to verify my claim. He refused and said he was “offended” by my accusation, then stopped communicating with us altogether. I even decided to buy new OEM capped lug nuts right there, but instead of trying to assist or make things right, he simply sent me over to the parts counter and walked away. No apology, no concern for customer satisfaction — nothing. In the end, I went to another shop where they replaced all three lug nuts for just $15, exactly matching my original ones. It’s disappointing that an official Nissan dealer couldn’t resolve such a small issue - something that could have been fixed with just three lug nuts - and instead lost a new customer. Ironically, just a day before this visit, I was looking at a new Nissan Kicks on their lot for my wife. After this experience, I’ll definitely be taking my business elsewhere.

My experience with this dealership was an absolute nightmare. If you're a buyer, do yourself a favor and go elsewhere, especially if you are out-of-state. (1), their Certified Pre-Owned (CPO) inspection failed to catch a major engine overheating issue. This should have been identified before the sale, but instead, it took three business days to fix. (2), the car came with only one key and getting second one took far longer than it should have—another unnecessary hassle. (3) But the worst part was the registration and financing process, which was completely mismanaged: 1 Their communication is terrible. They failed to provide clear instructions on what paperwork is needed to complete registration process, making the whole process confusing and frustrating. 2 Instead of explaining what was required, finance person gave me tons of digital documents to sign with no guidance or highlighting what they expect from me. The biggest thing he cared about is how to sell an extended warranty for me. 3 Two months later, my second temporary tag was about to expire. Only then did they finally tell me they were still waiting on some documents. After I sent them everything, they refused to issue another tag, forcing me to drive with an expired plate. Jorge, the sales manager, is a prime example why people hate dealerships. Instead of working with me, their customer, he refused to do the right thing and started blaming me for their mistakes. What’s worse, he referred to made up laws in an attempt to justify his incompetence. Instead of owning up to the dealership’s failures, he deflected responsibility and left me to deal with the consequences of driving unregistered car with expired tags. I was reading Reeds Nissan dealership profile in attempt to understand if it was just few individuals that ruin customer experience or if it was just a general culture. I am still unsure because the owner and the general manager proudly advertises their volunteer work with dog shelters, which I admire and respect, but it’s infuriating that they seem to care more about promoting their community service than actually serving their customers. This dealership is incompetent, unprofessional, very customer unfriendly. Avoid them at all costs.

Worse customer experience I’ve had since I’ve gotten my car from them years ago. Mind you I had got my ac box replaced 3 months ago which when they were installing it, they didn’t attach a hose or something wasn’t out in correctly where it caused a leak inside my back rear seat floor. Took it back and they were able to fix it as it took a few days. Mind you I’ve NEVER had an issue before until they had to do repairs to my car. 3 months later the same exact issue stated again and now they won’t fix the issue they originally made and no one wanted to help. I asked to speak to the manager who the sales man claim told him there was nothing they could do but yet when I tried to ask to speak with the manager I was told he wasn’t at work. Well how did he make that decision if he wasn’t even there. I was told to come back Monday cause it’s end of the month which doesn’t explain the customer service side of it. So mind you I have to ride around in a car that smells and have mold growing all because they can’t tell me why the car is leaking on the inside and now they need more time to break something down. Well what was done the FIRST time. I always had great respect for this car company but now I wouldn’t recommend going to that location. Poor customer service and a waste of time going there.