Reed Nissan of Orlando

This the most unprofessional dealership experience I’ve ever had. I wish I could leave 0 stars. I was already in the dealership the Wednesday, then agreed on a deal over the phone Thursday. As a courtesy to them, I rearranged my schedule to come back on a day that worked for the salesman Dieune so he could get his commission even though it was less convenient for me. I called ahead before leaving to give the courtesy that I was running behind and he said no worries. While I was 30 minutes away, after already driving for hours, they called and told me they were no longer going to honor the deal they had already agreed to. No warning. No integrity. No respect for my time. He said it was up to his sales manager and if I wanted to talk to him he needed me to come in to the dealership, to play games some more. He never called me back and never even apologized. This decision cost me four hours of unnecessary drive time, all because Reed Nissan couldn’t stand behind their own word. If this is how they treat customers before a sale, I can’t imagine how bad it would be afterward. This is extremely unethical practics If you value honesty, professionalism, or basic respect for your time, avoid Reed Nissan. Any dealership is worth your time than dealing with the games and nonsense they try to play.

Very Disappointed with Service Department I recently (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed that three of my original capped lug nuts had been replaced with rusty regular open ones (photos attached). I went back to the service department the next day (it was closed), and then again on Monday (11/03/25) to get this issue resolved. Unfortunately, the Service Manager, Nick R., didn’t make any real effort to help. Instead, he told me that their mechanics “only reinstall the lug nuts that were already on the vehicle” — basically implying that those mismatched ones were mine to begin with. In other words, they completely washed their hands of it and tried to put the blame on me. I disagreed and asked the Service Manager to check the before-and-after photos taken at the body shop to verify my claim. He refused and said he was “offended” by my accusation, then stopped communicating with us altogether. I even decided to buy new OEM capped lug nuts right there, but instead of trying to assist or make things right, he simply sent me over to the parts counter and walked away. No apology, no concern for customer satisfaction — nothing. In the end, I went to another shop where they replaced all three lug nuts for just $15, exactly matching my original ones. It’s disappointing that an official Nissan dealer couldn’t resolve such a small issue - something that could have been fixed with just three lug nuts - and instead lost a new customer. Ironically, just a day before this visit, I was looking at a new Nissan Kicks on their lot for my wife. After this experience, I’ll definitely be taking my business elsewhere.

My experience with this dealership was an absolute nightmare. If you're a buyer, do yourself a favor and go elsewhere, especially if you are out-of-state. (1), their Certified Pre-Owned (CPO) inspection failed to catch a major engine overheating issue. This should have been identified before the sale, but instead, it took three business days to fix. (2), the car came with only one key and getting second one took far longer than it should have—another unnecessary hassle. (3) But the worst part was the registration and financing process, which was completely mismanaged: 1 Their communication is terrible. They failed to provide clear instructions on what paperwork is needed to complete registration process, making the whole process confusing and frustrating. 2 Instead of explaining what was required, finance person gave me tons of digital documents to sign with no guidance or highlighting what they expect from me. The biggest thing he cared about is how to sell an extended warranty for me. 3 Two months later, my second temporary tag was about to expire. Only then did they finally tell me they were still waiting on some documents. After I sent them everything, they refused to issue another tag, forcing me to drive with an expired plate. Jorge, the sales manager, is a prime example why people hate dealerships. Instead of working with me, their customer, he refused to do the right thing and started blaming me for their mistakes. What’s worse, he referred to made up laws in an attempt to justify his incompetence. Instead of owning up to the dealership’s failures, he deflected responsibility and left me to deal with the consequences of driving unregistered car with expired tags. I was reading Reeds Nissan dealership profile in attempt to understand if it was just few individuals that ruin customer experience or if it was just a general culture. I am still unsure because the owner and the general manager proudly advertises their volunteer work with dog shelters, which I admire and respect, but it’s infuriating that they seem to care more about promoting their community service than actually serving their customers. This dealership is incompetent, unprofessional, very customer unfriendly. Avoid them at all costs.