Nissan of Melbourne

Service is was absolutely terrible. Our Service Advisor was Gian. Gian could not explain at all what the issues were, timeframe to fix, nothing. He could barely put two sentences together. Car was dropped at 11:30 on Monday. I had to call at 1:30 because the status on the app just said “check in”. When I asked, they explained how busy they were and had just started to take a look. I said okay, no worries, please let me know what you find out. At 3:00, nothing. I called. They tried to explain what the issue was but I really didn’t understand. They quoted me over $1500 to fix. They said it would be ready “mid day tomorrow” (Tuesday). I said okay. I called back again to try and get a better explanation of what the issue was and asked why it cost so much to fix. They said they were sorry, that the person that wrote up the work order was new and they didn’t wrong. The true cost was going to be $350. Wow, okay. So 1pm Tuesday, crickets. I called, spoke with Gian again, who said he didn’t know what was going on he would take a look. He pulls up everything on the computer and is reading to me that the parts are scheduled for delivery at 5pm. I said “why did you tell me the car would be ready mid day when you didn’t even have the parts”? He had no answer. I said “please call me when you get the parts.” He said “okay”. 5pm came and went, the service department closes at 6p. I heard nothing. I called Wednesday around 10:15 to be told by Gian “funny enough, they are finishing it right now”. I was not laughing. I said “okay, what’s next”? He said they will finish testing everything and I have to get your paperwork together. I said “so you will call me to settle up”? He said “yes”. Two hours later I had to call again, to be told by Gian “I’m running around here like a chicken with its head cut off”. Sorry, but I have no sympathy for that at this point. Over 48 hours with my car, not one phone call from them. I had to call each time. And the only reason we settled up was because I said “I’m not getting off this phone until we are done”. The car is finished and still crickets. Totally unacceptable. One positive note, they applied a discount for my trouble. I very much appreciated that. However, the customer experience and the experience of the Service Advisor were sub par. I will not be returning to this dealership for anything. Oh, I also wrote to the GM about my experience and requested a phone call. Got nothing.

Came in after getting a $215/mo offer online. Sat down with the finance manager "Moe," who immediately quoted $280, then jumped to $340 with a bunch of unwanted add-ons I never agreed to. Felt like a total bait-and-switch. When I pointed out the online offer, he just shrugged and said "that's not real." Wasted hours of my time and left feeling pressured and lied to. Will never return and wouldn't recommend this dealership to anyone.

Had an amazing experience getting me and my husbands new cars with Roberto!! He was so nice and got us exactly what we needed!