Nissan of Melbourne

Moe was excellent, from top to bottom. We got an amazing deal and he followed through with everything promised. He follows up after the sale to make sure everything is taken care of. Perfect example of a professional sales person who knows what they’re doing and how to treat a customer before AND after the sale. 100/10 for him, recommend him to everyone.

Jae was amazing, he helped me find the perfect car. The sales experience was fun and easy.

On service: I would give this service a "-10" if I could. My review is based on my very recent experience. I would not normally take the time to write letters like this but what I experienced was an apocalyptic failure of service and I would not want others to experience the gas lighting I did. I dropped my car at the shop on December 12th, and it had been in and out of the shop for the entirety of the holidays nearly 3 weeks. I agreed to the $200 charge for a digital diagnosis but then they tried to fleece me halfway through the diagnosis for an additional $400 because their tech took several days and they tried to recoup his time from my wallet to which I refused, $600 just to diagnose the issue "ridiculous". The first attempt at repair was in the hands of a mechanic that had little to know experience with my car type which was a Nissan QX70. Why do I share this its because they had to call in another mechanic who also did not diagnose the problem correctly. The car failed the day after they claimed it was repaired so I had to bring it back. They supposedly replaced a transmission control module which 2 other mechanics I spoke to from two different garages claimed was likely not the issue and so it appears I paid in redundancy which they cannot prove was necessary. As a consequence I was charged $2700 for a part which I can prove was less expensive had they not single sourced it. The two outside mechanics I spoke to sourced an OEM part at $1000, and $1500. In addition I checked the ITA international trade administration using the FTA tool and discovered there was also a $700 tariff on that part which also could have been avoided had they not single sourced the part. In essence they serviced their bottom line and not mine. At $200 an hour labor rates I would have expected a premium service but what I received was incompetence and substandard grossly inadequate expertise. Per Florida law Florida Motor Vehicle Repair Act, found in Chapter 559, Part IX of the Florida Statute requires the replaced parts be turned over to the owner upon payment of services. I requested the original part but was not provided with it. At 62 and owning vehicles for 45 years I can literally and factually claim this is the single worst experience I have ever had with an auto repair shop. Don't believe my letter here just look at the single star ratings. Yesterday the engine light was li up AGAIN!