Coggin Nissan at the Avenues

No comment, I went to get an oil change. Service was great and timely. I do not need to say much more. This particular part of the survey is a hinderance and too demanding for customers.

I was holding off submitting this review in hopes of hearing from the GM who I wrote a full page letter to last week. He did contact me today. After being loyal customers of this dealership for 25 years I thought it would be a good place to look for a used truck. After purchasing the vehicle and finding some defects ( chipped windshield, bad tint on passenger window, no second key) I made them known in a review which I was asked to revise upon the dealer offering some free oil changes. I complied. However l after discovering a bad vibration in the steering wheel at 35 mph, I took the vehicle in for service. After patiently waiting 5 hours in the waiting room, I was informed the truck had bad U joints and bad motor mounts. So the vehicle was sold to me defective. The dealership absorbed the cost of the U joints but I had to pay for the mounts. The service advisor was as cooperative as she could be so no fault to her. These defects should have been discovered prior to the sale of the vehicle. The GM agreed with me and offered me a credit for any future work needed. Much appreciated.

Process was relatively easy but I had a lot of the pre buying paperwork done when I went in to sign. They didn?t have the color I wanted but I?m not real selective about that. They offered to get one from another dealership but then I?d have to pay several hundred dollars extra in delivery fees so I declined.