Nissan of Fort Myers

Efficient and thorough Timely check in, updates during the work effort and reviewed with me when car was ready

Mr. Palm was easy to work with, he has an engaging personality and got me a fair deal.

On Monday December first, I went into the service department knowing that John Ayala told me that I had a Prepaid Maintenance Plan when he sold me the car. I never got any paperwork on it, Stephan tried to find it and couldn't, he talked to my son who was with me when I bought the car. He even went to the finance department. He gave me a small discount on my oil change. I went to see John and he said he didn't give away oil changes, and didn't see anything on the computer. He also talked to my son who told him the same thing that I did about what he said at the sale. On December 5th, I got an e-mail from Nissan telling me not to forget about my Nissan Security+Plus Prepaid Maintenance Plan. I sent a copy of the e-mail to John asking him If I could have a copy of the plan. He told me to contact the Service Department. I was very unhappy on Monday when no one believed me that I had the plan. John said he didn't give away free oil changes and did nothing to find out about the plan after both my son and I told him I had it at the sale. I give high marks to Stephan for his customer service and low to John for dismissing us and acting like I wanted something for free. Left the dealership saying I wished I had gone to KIA. I always was treated well there. It wasn't a great first experience going for service at Nissan of Fort Myers. Stephan tried to help, and he gets five stars. I will not rate the service center because the whole experience was extremely upsetting for me.