Reed Nissan Clermont

I feel that I was taken advantage of. I will admit to wanting a car but I would have rather been denied this loan or put in a vehicle I could afford if that was even possible. I am a 75-year-old woman living on a fixed income of approximately $1,400 a month through Social Security. After I made an inquiry online, I was picked up from Ocala (59 miles from Clermont) and brought to your car lot, and unfortunately, the experience that followed left me feeling greatly taken advantage of and misled. I did not have the opportunity to walk around and look at the vehicles on the lot. In fact, the car was already waiting for me when I arrived - I was never given the chance to select a vehicle myself. I was directed straight into a conversation with your salesman, who must have immediately recognized he found an elderly woman with very little knowledge buying a car, so before the night was over I drove off with a $34k car, with about $15k worth of add-ons minus tax title and tag.. During this process, I was not made fully aware of the total cost of the vehicle, which ended up being over $49,600, nor was I properly informed about the numerous add-ons that were included in the final contract. I was not given the time or transparency needed to make an informed decision. I am still unsure how I was approved for a loan of this size. After paying rent, I am left with roughly $300 per month - making it completely unrealistic for me to afford a $762 monthly car payment. I was overwhelmed during the process and did not fully understand the financial obligation I was entering into. Since the purchase, I visited another dealership in Ocala to explore whether I had any options to trade or refinance. Unfortunately, even after removing all the add-ons, the car remains unaffordable due to the significant negative equity created in this deal. The professionals at that dealership also expressed concern, stating clearly that I was taken advantage of by an unscrupulous and dishonest salesman. While I did intend to inquire about purchasing a car, I believe Mr. Miller knowingly took advantage of my limited financial knowledge and vulnerable situation. I now feel trapped in a loan that is not only unmanageable but may also violate fair lending and consumer protection standards. I respectfully request that this matter be reviewed and that appropriate steps be taken to address this situation.

Terrible customer service. Terrible cars. Wish I could give 0 stars!! Advertised a car, went to see it, turns out they don’t even have a key to the vehicle but use it as bait to get you to come up there. Sold me a different car, lied about all the costs until it was time to sign, then magically the paper disappeared that finance dept gives you. Didn’t even have my car 1 week, wouldn’t charge past 30%, was told to come back car would be switched out.. got up there refused to switch it out. Ended up in a loaner car for 3 months, was promised I’d be reimbursed on my payment since I was paying on a car I couldn’t drive (mind u this was in feb 2025) had the car back not even a whole week, completely shuts down in traffic, had to pay out of pocket to have car towed, ended up in loaner car AGAIN with another promise to be switched for a different car, had me up there all day while they looked for key to that car, magically finds it when it’s time to close, has me come back the next day and test drive car, had me sitting for hours waiting to do paperwork and tells me they are instead going to try again to fix my car so then I waited 3 weeks to get my car back, car shuts down again at Publix while I’m alone with my 2 year old. Mourad says I should just be grateful that they ended up paying to fix my battery and I should be okay with not being reimbursed for my payment that they agreed in writing to give me. Of course nobody wants to take my phone calls or emails. Will be suing them, contacting a lawyer Monday morning. Stay away from this terrible place. They have been a nightmare throughout this past almost 7 months.

The service was fantastic and they gave me a loaner while my vehicle was being serviced for a few days.