Hoffman Nissan in West Simsbury including address, phone, dealer reviews, directions, a map, inventory and more

46 Albany Turnpike
West Simsbury, CT 06092

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Sales: 860-988-3039

Used Cars: 860-988-3045

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 6:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 7:30am – 3:30pm

Reviews of Hoffman Nissan

Overall Rating:

4.3 (out of 5)

85% recommend this dealer

72 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Terrific Service

Reviewed by Mike from Simsbury, CTMay 23, 2023

The work of Andrew and Shannon in the Hoffman Nissan Service department has been beyond even my high expectations. Dropping my car off for service, I can depend on them to work with the service technicians to convey to me the maintenance and repairs that my car needs to remain running with high efficiency. They also work to keep the cost of repairs at the lowest possible level. I commend them for their terrific efforts on my behalf, and recommend them and the Nissan Service department highly. It is first-rate!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Mike, we're grateful for your review of our Nissan Service department! We're thrilled to hear that Andrew and Shannon were able to provide you with such excellent customer service during your visit. They'll be thrilled to hear your kind words. Thank you again for trusting Hoffman Nissan with your vehicle's maintenance and repairs.

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Hoffman Nissan makes the process easy!

Reviewed by Mat Nesheim from Torrington, CTMay 22, 2023

I recently had the pleasure of visiting Hoffman Nissan and received outstanding service from their employee, Mike. I cannot express enough how impressed I was with his professionalism, knowledge, and commitment to ensuring a positive car buying experience. From start to finish, Mike went above and beyond, exceeding my expectations at every step. First and foremost, Mike's expertise in the automotive industry was remarkable. He possessed an in-depth understanding of Nissan vehicles, answering all my questions with confidence and providing valuable insights into the various models available. His thorough explanations helped me make an informed decision, guiding me towards the perfect car to suit my needs and preferences. What truly stood out about Mike was his exceptional customer service. He greeted me with a warm smile and made me feel welcome right from the moment I entered the dealership. He actively listened to my requirements, paying attention to every detail, and tailored his recommendations accordingly. Mike demonstrated a genuine interest in ensuring my satisfaction, making the entire process smooth and stress-free. Throughout the negotiation and pricing discussions, Mike displayed a high level of professionalism and transparency. He was upfront about all costs, patiently addressing my concerns and ensuring that I felt comfortable with the final deal. Mike's honesty and integrity gave me confidence in my purchase, assuring me that I was getting the best value for my money. Moreover, Mike's dedication to customer service extended beyond the initial sale. He took the time to familiarize me with the features of my new vehicle, patiently explaining each function and ensuring I was fully comfortable before driving off the lot. It was evident that he genuinely cared about my satisfaction and wanted me to have the best possible experience with my new car. In addition to his extensive product knowledge and exceptional customer service, Mike possessed excellent communication skills. He promptly returned my calls and emails, keeping me updated throughout the entire process. His clear and concise explanations left no room for confusion, and he consistently demonstrated professionalism and courtesy in all our interactions. I must also mention that the overall atmosphere at Hoffman Nissan was welcoming and pleasant. The staff members were friendly, and the dealership was clean and well-organized. This positive environment, coupled with Mike's outstanding service, created a memorable car buying experience. In conclusion, I wholeheartedly recommend Mike at Hoffman Nissan to anyone looking to purchase a Nissan vehicle. His expertise, customer-centric approach, and dedication to providing exceptional service make him a standout professional in the industry. Thanks to Mike, I am now a proud owner of a fantastic Nissan, and I couldn't be happier with my decision.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

It's wonderful to read your review, Mat! We strive to deliver a professional and accommodating purchase experience for our guests, and we're thrilled to hear that this was reflected in your time working with Mike. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Hoffman Nissan!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Review

Reviewed by Customer who leases from Bristol, CT May 06, 2023

Andrew was very informative about what my vehicle needed and necessary. He is pleasant and easy to work with. Manager Jimmy has been very easy to work.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We're delighted to get your recommendation, and we're thrilled to hear Andrew and Jimmy provided you with a great experience during your visit to Hoffman Nissan. They are both valued members of our team. Thank you for your support!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Hoffman Nissan

Here at Hoffman Nissan located in West Simsbury CT we are dedicated to making your purchasing experience both professional and transparent. With 4.7 stars on Google we're highly recommended by our customers. Come visit us on RT 44 on the Avon/Canton line and shop our extensive inventory of new and pre-owned vehicles where you're sure to find the perfect Nissan Rogue Altima or GTR to meet your needs. Our fully staffed service department including highly trained Nissan Master Techs are here for you after you drive off the lot to handle any maintenance or repairs you may need.

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