Grossman Nissan Chevrolet in Old Saybrook including address, phone, dealer reviews, directions, a map, inventory and more

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295 Middlesex Tpke
Old Saybrook, CT 06475

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 2:00pm

Reviews of Grossman Nissan Chevrolet

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.5 (out of 5)

25 out of 28 people said they would recommend this dealer

2 (out of 5)

buying a car

Reviewed by berwick in east havenSeptember 05, 2019

I would not buy a bicycle from them. I've learned my lesson. If i had been given a carfax, which a lot of dealers give you, i would never have bought this car.

Customer Service 2

Buying Process 3

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

2 (out of 5)

Not a great experience.

Reviewed by Ignored George in Dudley, MA.March 16, 2018

On the first day I travelled 60+ miles from MA. to view the advertised used SUV. The price was reasonable but then found out it had an added $500 conveyance fee on the price. I signed initial pre-purchase paperwork & returned home to obtain a car loan at the bank that day. Upon returning for the purchase appointment the next day, I was suddenly told the dealership didn't have the new vehicle's title as yet. I wrongly figured it would be a very brief 2-3 day delay, so I proceeded with the purchase, and received a moderate price for my SUV trade-in. While driving the vehicle back to MA. on Route 395, when it got dark I discovered the right front low beam headlight & rear plate light were out. I was offered a nice loaner vehicle 3 days later, since I couldn't legally drive the SUV in MA. until subsequently registered, however initially the salesman asked me to allow his delivery driver to drive my new truck under my insurance, and not registered, back the 60+ miles to the dealership in CT. for transportation, after dropping off the loaner car. I quickly advised him that was out of the question. I was unable to drive my unregistered and untitled vehicle for 13 days, waiting for the title to be obtained & the truck to be properly registered & insured in MA.. My phone call and Email to the dealership manager asking for her assistance in possibly expediting the title issue, and maybe refunding me the $500 conveyance fee in light of the extended inconvenience and aggravation, were totally ignored. It was apparent that customer satisfaction and concerns were not a priority at this dealership. On the final day when I was promised the vehicle plates and registration would be delivered at my house at 10 AM, nobody showed up or called. After having to call 3 different times that day, they were finally delivered at 5 PM. There seemed to be no accountability. In fairness, I did receive a reasonable price on the SUV I purchased, however the inconvenience, apathy, and aggravation with the 13 day delay greatly detracted from the buying experience and service.

Customer Service 2

Buying Process 2

Quality of Repair N/A

Overall Facilities 3

Maximum rating = 5

5 (out of 5)

competitive-friendly-honest

Reviewed by Ron in Stafford CTDecember 09, 2015

We purchased a 2016 Volt that was not in stock. Mike and Joe did everything they could to locate the vehicle we wanted. We were given a price and they never varied from the quoted price! Financing was simple and straight forward. Smoothest car purchase we have experienced in a long time. A small dealership that is very competitive.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

About Grossman Nissan Chevrolet

Grossman Chevrolet Nissan is a New, Preowned and Certified Pre-Owned Chevrolet and Nissan dealer in Old Saybrook, CT. We offer various auto lease options, finance options, a Collision Center, Vehicle Service Department, and Parts and Accessories Department. Our Owner, Linda Grossman, is on site and available to all customers. We help customers near Groton, Norwich and Middletown, and all of the Connecticut Shoreline.

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