McDonald Nissan

I had an excellent experience working with Alex while purchasing my car. From start to finish, he was professional, knowledgeable, and genuinely cared about helping me find the right vehicle—not just making a sale. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured and truly appreciated his honesty and transparency. If you’re looking for a trustworthy and friendly car salesman, I highly recommend Alex Zavala!

Alex and Erik always go above and beyond to be sure their clients are happy and confident with their purchase

I will never purchase another vehicle from McDonald Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I noticed the brakes were squeaking and clearly in need of new brake pads, and the key fob was falling apart and needed replacement. These are basic issues that should never be overlooked on a high-end vehicle. I also made it very clear when I provided my down payment check that it would not clear until Wednesday. I was told not to worry and that the check would not be processed until the following week. Instead, the check was deposited the very next day (Tuesday). When I called to address this, I received no return calls despite multiple attempts and voicemails left for both the Sales Manager, Alex Zavala, and the Finance Manager, Jim Lopez. It took over two weeks to get any response. When I finally spoke with the Finance Manager, Jim Lopez, he told me my salesman would call me back and that replacing the key fob would not be an issue. No one ever followed up. I ultimately had to drive over 30 miles back to the dealership just to speak with someone in person. Today, I met with the Sales Manager, Alex Zavala. His solution regarding the brakes—despite only putting about 500 miles on the truck in three weeks—was that they would look at them, but I would be responsible for paying for the repair. Regarding the key fob, he stated that because it was not written on a “We Owe,” my conversation with the Finance Manager “never happened.” His tone was dismissive, condescending, and showed zero concern for customer service or doing the right thing. Between Alex Zavala (Sales Manager) and Jim Lopez (Finance Manager), the message was clear: once the vehicle rolls off the lot, McDonald Nissan no longer cares about the customer, honoring their word, or earning repeat business. This dealership does not stand behind what they tell you, does not communicate, and does not take responsibility. I will never return, and I will not recommend McDonald Nissan in Highlands Ranch to anyone.