1001 E Battles Rd
Santa Maria, CA 93454

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Reviews of Santa Maria Nissan

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I had a terrible experience with this dealer when trying

Reviewed by RobDecember 12, 2024

I had a terrible experience with this dealer when trying to buy a new car (Mazda 323 Turbo Sedan) from them. Not only were they very slow in responding to my enquiries they were very rude and ghosted me, even though I had the funds (all cash) available and was ready to buy a new car from them. I do NOT recommend the sales person (Celica) or the sales manager (Chet) who behaved very unprofessionally. He said he would get back to me about my trade but never did despite several reminders. Neither did Celica. I ended up buying the same car I wanted from a different Mazda dealer over in the Central Valley who gave me a great deal on the new car and my trade-in. I am very happy with it.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Rob, I am very sorry you had a bad experience at our Dealership. I have spoken to Celica and Chet about your situation so we can prevent this type of bad experience from happening again.

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Terrible service department.

Reviewed by losdennysSeptember 21, 2024

Terrible service department. They can't change the oil on your car. They do their free 27 point inspection with their eyes closed. They use a 150 pound torque wrench or just use the air gun until it stops when rotating tires. Stay away.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Excellent customer service!!

Reviewed by Karla carrillo from Santa Maria, CaliforniaFebruary 07, 2023

Excellent customer service!! Quick response. Easy process. Highly recommended.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

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