Nissan of Sacramento

I spent $19,500 on a used 2018 vehicle that every time I put on the brakes it makes a loud raddling noise. I called the very next morning. I was told to bring it in. Although when I did I was told I had to leave it and it would be $195. just to tell me what was wrong. I came alone so then I had to make arrangements with someone. The service department didn't tell me to go to the used service area. No one gave me a clue as where I needed to go. The salesman I bought from was out sick for the next two weeks. Finally bring it in and they said it was checked out 100% nothing came up wrong. Obviously no one actually drove it. So they put new brake pads on. I knew when he said that they didn't fix the problem. I could have told it wasn't the pads. If said if it continued that it was probably a bent router. Do you think that was a hint? My 23 year old car doesn't make this much noise. I know didn't I hear it in the test drive? No the salesman had the radio on and constantly was talking to my mother in the back seat the whole time. I wish I would have gone any where else. When I called the salesman back I had to leave a message. He never returned my call. Go any where else but here. They are very unorganized. The service department doesn't know what they are doing. They don't stand behind their cars. Why would you replace the brake pads if they didn't need it and call it fixed. Why would I take it back to you again if you couldn't figure out what was wrong when I brought to you. All they way around the work ethic stinks of bad business. Maybe I will try the Elk Grove Nissan like I read in a review from someone else that had problems with this place also.

Selling my car was never easier and the customer service was top notch. Eric Schmit deserves 10/10 stars for every category of my experience at Nissan of Sacramento.

Craig Barrett went above and beyond in helping my wife and I in choosing our vehicle ensuring we bought exactly what we needed and making the process as smooth as possible.