Townsend Nissan in Tuscaloosa including address, phone, dealer reviews, directions, a map, inventory and more

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2620 Skyland Blvd E
Tuscaloosa, AL 35405

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat 8:00am – 12:00pm

Reviews of Townsend Nissan

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

134 out of 135 people said they would recommend this dealer

1 (out of 5)

Warranty and customer service

Reviewed by ROBERT TYLER in NORTHPORTMay 25, 2018

They are rude, and not helpful. When I asked to talk to the service manager laura refused(also refused to even work on my in warranty vehicle).. left messages for trent (manager) but still haven't received a call back.. Called corporate bc of a faulty ac compressor and was supposed to have been called back today, still haven't received a call back. So the coustomer service at corporate is also below par as well as townsend! Warranty ha they wont/haven't honored the warranty and refused to preform diagnostic and supply the results.. the service department isnt helpful and refused to work on the my 2016 altima with 28373 miles(factory warranty is 36 month 36000 miles)... best thing to do is stay away and go to somewhere else.. BBB was contacted as well as consumer affairs report filed.. I Had to rent vehicle so my pregnant wife could make her Dr.appointments.. And I was told verbatim from their service department "we dont care about your constitutional rights" so if you do want to use Townsend Nissan.. use at your own risk

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

5 (out of 5)

Survey

Reviewed by Bridgett in Tuscaloosa ALNovember 20, 2017

Love the team. Prices are too high. Mr Townsend is not that hard up for $$. Service is great. Need to work on someone being there to answer the phones.

Customer Service 5

Buying Process 3

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great service, friendly salesman, clean facility

Reviewed by Daniel in Tuscaloosa AlJuly 19, 2017

Salesman was very knowledgeable and helpful, the facility was very clean. All of the people there were super nice. Cars were very clean.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Townsend Nissan

Townsend Nissan in Tuscaloosa, AL treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Just Announced: LifeTime Warranty Plus on all New Vehicles.

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