Kunes Mitsubishi of Madison

Easy enough to get approved to get or refinance your car but beware! Things will be added on that are said to be included but you're actually paying for. Then to try to get through to anyone for help is impossible! No one answers their phones, they never call you back, worst dealership ever. Would not recommend to anyone.

Recently being discharged from bankruptcy, i was contacted by no less than three Kunes Mad City "customer service reps" to tell me I was APPROVED for financing. I told each one of them how much I could put down. None would tell me exactly how much I was approved for, so I drove in during a day of pouring rain to meet with Sal - an appt that one of these reps had made for me. Sal was conveniently not even at work that day and I met with Ian and Jose....actual flesh and blood sales people. They proceeded to explain that I would need $2-3K down and a co-signor. The "customer service reps" that kept calling and emailing me were basically a shoddy method of baiting me to get in the door. I am a fixed income widow and did not appreciate being made a fool of. Even after my appt. the "customer service reps" keep calling me and hounding me to ask if I found a co-signer or miraculously obtained $3K for a down payment.

Tracey added on supplemental items without her knowledge of what they even were for an elderly friend. She charged a whopping $1500 for gap, triple what a credit union charges, This is coming from working with gap and service contracts. They cost the dealer maybe 400 max. You do the math. Tracey will not reply to the many messages left and shows she cares about commission more than the customers! Buyers Beware! Big business equals Big Money! Go through a credit union for your loans.