4225 W Plano Pkwy
Plano, TX 75093
Sales: 469-284-0491
Used Cars: 469-284-0491
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 5:00pm |
See all dealerships near Plano, TX that carry Mitsubishi
Showing the most recent reviews from Cars.com and DealerRater.
Very poor customer experience.
Very poor customer experience. After having the courteous talks with Jane & front desk team, I was hoping for a pleasant sales process. But, the sales person didn't have any interest. He took his own sweet time for getting on the test drive and when I showed interest to buy, he was not even ready to introduce the finance team. This behavior forced me to go to a different dealer and buy the same model car on the same night!
Dealer Response
Mr. Basavaraju, we are very sorry to read how you felt about your experience. We realize that the sales associate to not effectively communicate why it took so long to bring the car around for a test drive. When the sales associate was retrieving the vehicle you were interested in he noticed the low tire pressure light was on. He then took the vehicle around to our service department to ensure that it was just low tire pressure and there was no other issues. This was on a Saturday and our Service Center is very busy so it took him some time. We apologize for not explaining that to you. We generally do not introduce folks to the finance team until they are ready to purchase and our understanding was you were not ready to sign the paperwork. We are happy to hear that you were able to find the vehicle you wanted. We appreciate you bringing the lack of communication to our attention so we can review best practices with our sales associates.
Maximum rating = 5
I really appreciated the personal touch of Evan in
I really appreciated the personal touch of Evan in walking me through the process of my service and what was available to me in the waiting room. Also, they put on the front license plate for me for the state of Texas. That was super great, too! When I encountered employees they all said hello when they saw me in the waiting area. I appreciated their kind smiles and comments. Great place!
Maximum rating = 5
Proper care while preforming maintenance was not
Proper care while preforming maintenance was not provided. Sloppy work and dirty hand prints inside and outside on the vehicle. Rims damaged but not reported to customer.
Maximum rating = 5
Don Herring has been serving the metroplex since 1979. Don Herring Mitsubishi is one of the few family owned and operated automobile dealerships in the DFW area. We are dedicated to exceed our customer's experience by consistently providing professional honest friendly and courteous service. We have 3 locations to serve our customers better Dallas, Irving and Plano. Our motto is "We Make it Easy" and we truly strive to make our customers buying and ownership experience as easy as possible.We also serve Richardson Grapevine Fort Worth SouthLake-Carrollton Frisco McKinney Allen Coppell Denton Arlington Grand Prairie and Garland.
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