Elder Mitsubishi - Killeen

If they had a lower ranking, I'd be looking for negatives. This place SHOULD BE BLACK LISTED for ALL military personnel. I recently visited this location, searching for a truck. Immediately upon arrival, you're asked for your ID to be checked in. (Quick way to just take your information) Then if you request to SEE a vehicle before you're even walked outside to look at it, they Immediately request your drivers license again and ask you to start the application process. Mind you, you still haven't seen the vehicle. I refused this process altogether. Finally, I was allowed to view the vehicle I had seen online. When the test drive was completed, I requested the out of door cash price for the vehicle. These individuals took over 30 minutes to come up with some numbers that led to a $7162.00 increase in the posted price. This price included 3 different types of vehicle coverages, neither asked for nor approved. Per Texas law its illegal to force upon someone a warranty, etc, especially without even asking if they wanted it. Also Immediately before even getting to the add one, they added an Apex protection plan, used it in the vehicle total and taxed that total rather then the vehicle by itself leading to an average of $200 on the vehicle tax. Needless to say, I've requested contact with the 'supposed' General manager Dave 3 times and have yet to speak with him. According to the Killeen location, he works out of the Cedar Park location and rarely ever comes here. This vould explain why everyone in the Killeen office looks fresh out of high school and can't answer any questions. Not to mention, the floor manager that we met on this day was a salesman the last time I was there. Sad story. Stay away!!!

Very best in providing information on my car and keeping me updated on oil changes their service is awesome. They are nice people and they take good care of you.

Excellent customer service. Loraine and Chris do a great job job. The technician went straight to Mitsubishi to determine what was wrong. I would recommend them to anyone.