Halterman's Toyota Mitsubishi

My son purchased a 2023 Toyota Tacoma, the salesman Smerlym was very nice!!! The finance lady ,Tammy was trying to get my son to purchace upgrades and extra warranties. We told her we didnt want them. Then she asked him abt gap insurance. She explained the benefits of having it. And i said thats what insurance is for. She said well, ins may not cover 5000.00 if the truck was totaled. She then looked at my sons fiance and me and asked us if we were going to help him pay that 5000.00 that insurance didnt. Thought that was unprofecional.

So disappointed by the service provided and the response of the service person M.M ,however when you told this is what needs to be done and what the cost is, in good faith , you agreed . Needless to say, that was not the case , and then having her behaving and acting like she was doing me a favor ,after charging so much and to tell me this is the last time I get a discount , really, if anything was taken off is because when you spend x amount , they take off a few bucks off , she did go out her way for me as puts , I came to your shop because the business says that’s what they do . Hopefully in the near further it’s get better .

I want to thank you for your business that you have provided me for 15 years. I financed my first car though your dealership in 2006 and since then myself and my family have financed 4 cars total. Up until this year, I never had any complaints. I even would have my “sales person” who I would work with since he treated me and my family well back in 2016. I don’t know what changed but your dealership is not the same. I went in a couple of weeks ago to look at a 2014 Hyundai Velsoster. After bugging the dealership for two weeks to view it! After driving it I was disappointed because it did not meet my expectations. The sales person wasn’t my usual. After speaking to him and expressing my disappointment he said “what did you expect from a 12k car”. I was shocked but I said whatever. I guess he did not want a sale. Last night I called and spoke to “my sales person” and I was interested in trading in my Tacoma for a newer Tacoma since this one has minor problems. After telling me that they do not have any Tacoma’s that I’m looking for (as I prefer a manual over automatic), not once did he say he’d look for one. He didn’t even give me the warm and fuzzy “Hey I’ll see what I can do”. Right after I hung up with him I realized” Why the xxxx am I chasing these guys to give them my business when I have the purchasing power?” So after I got off the phone with him, I called a competitor that was closer and they treated me significantly better. With that treatment, I purchased a new 2021 Toyota Tacoma TRD Sport with all the features mine currently has. Moving forward I will not be purchasing or getting my vehicles serviced there. There is no reason I should be driving a hour away out of sentiment to sales people that don’t care about a sale. So thank you for the 15 years of business but you just lost a customer and I will make sure I do not send anyone I know to your dealership again.