Bill Knight Mitsubishi

I own a 2020 Mitsubishi Outlander SEL, and I’m extremely disappointed with the service—and especially the management—at Bill Knight Mitsubishi in Tulsa. In fall 2023, my radio’s touchscreen completely failed. This wasn’t a minor glitch; the entire infotainment system became unusable except for a few steering wheel controls. My warranty had expired at the time, so I paid out of pocket to replace a defective unit with an off brand, inferior radio with reduced capabilities, even though this was a widespread issue affecting Outlanders globally. In spite of the OEM radio’s broken screen, I held onto the original unit for 16 months, hoping that Mitsubishi would eventually acknowledge the defect and offer support. In March 2025, Mitsubishi Motors issued a letter to all owners confirming they'd repair defective units at no cost under a new extended warranty. I immediately booked an appointment with Bill Knight Mitsubishi’s Service Department, expecting the repair to be handled smoothly. Unfortunately, this is where my frustration truly began. Rather than honoring the warranty and assisting me as a Mitsubishi customer, local management at this dealership passively resisted the repair. Despite Mitsubishi manufacturing clearly taking responsibility for the issue, Bill Knight’s treated the entire situation with indifference, confusion, and a complete lack of professionalism. Here are just a few examples of what went wrong: - Fought the Manufacturer Warranty: Even with a copy of the letter with my VIN as proof from Mitsubishi that this repair was covered, at the end of my appointment the dealership decided to quote me a $4,000 “offer” to replace the radio. Customer service also claimed that a manager would have to review my case, which could take several days. Why? Mitsubishi already made the decision. It felt like they were stalling or hoping I’d just give up and pay out of pocket, both of which I would consider bad practices. - Complete disregard for customer’s time: I had to wait 2 hours while staff “tried to figure out” how to proceed with the straightforward repair. At the end of my appointment, I was given no updates and no real answers. - Improper maintenance: After their service department attempted to “test” my vehicle’s original radio, they failed to properly reassemble the working replacement, disabling several key features to include the Siri voice assistant and steering wheel stereo controls—features that had been functional just prior to my appointment. This means the only thing Bill Knight’s managed to accomplish in 2 hours was to break the working replacement I had been forced to install back in 2023. It’s not just the delay that bothered me—it’s the way I was treated. Instead of being seen as a Mitsubishi owner coming in for a manufacturer-authorized repair, I felt like I was being handled like a problem or an inconvenience. Local management seemed unwilling to trust or even engage with the manufacturer’s decision, and worse, showed no urgency in correcting their own mistakes. This experience has made it clear that Bill Knight Mitsubishi does not put the customers first, even when corporate Mitsubishi goes out of its way to make things right. I left the dealership with: - A car that’s still not fixed correctly - Features that now don’t work because of their poor workmanship - No resolution or timeline - And no apology What should have been a no-cost warranty fix turned into a frustrating ordeal caused entirely by the dealership’s mismanagement and lack of care. I’ve dealt with many service departments over the years, and this was hands-down one of the worst experiences I’ve had. If you're considering service at this dealership, be warned: their management doesn’t advocate for you—even when corporate Mitsubishi clearly says you're entitled to help. I hope Mitsubishi Motors reviews how their brand is being represented in Tulsa, because right now, Bill Knight Mitsubishi is doing them a major disservice.

I own a 2020 Mitsubishi Outlander SEL. In the fall of 2023, the radio touchscreen failed completely, rendering the entire infotainment system unusable. Since my factory warranty had expired at that time, I paid out of pocket to replace the unit with a lower-quality aftermarket option. In March 2025, Mitsubishi Motors issued a letter acknowledging this known issue and extended the warranty to cover affected vehicles, offering repairs at no cost. I scheduled service at Bill Knight Mitsubishi in Tulsa, where they tested my original radio assembly to determine warranty eligibility. Because my vehicle had a non-OEM replacement unit installed, they informed me that further review was needed before a final decision could be made. There was an issue caused by the improper reinstallation of my replacement radio where several functions were disabled for three days. However, the dealership resolved the problem the following week and provided me with a loaner vehicle during the downtime. Currently, my warranty repair is on hold due to parts availability, but I’ve been assured that the OEM radio will be repaired once the necessary components arrive. While I was initially frustrated with the situation, dealership management has since taken several steps to support me through the process, and their involvement has improved my overall experience.

Every time I am at the dealership, the staff is very friendly. The work that has done on my vehicle always done with care. They spray my vehicle down make it look nice and pretty after service provide videos of everything.