KDK Mitsubishi in Brunswick including address, phone, dealer reviews, directions, a map, inventory and more

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1700 Pearl Rd
Brunswick, OH 44212

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Sales: 216-904-1063

Used Cars: 440-644-2011

Hours Toggle

Sales Department

Sun Closed
Mon 10:00am – 7:00pm
Tue 10:00am – 7:00pm
Wed 10:00am – 7:00pm
Thu 10:00am – 7:00pm
Fri 10:00am – 7:00pm
Sat 10:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 9:00am – 2:00pm

Reviews of KDK Mitsubishi

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.6 (out of 5)

407 out of 445 people said they would recommend this dealer

1 (out of 5)

Poor communication and dishonest

Reviewed by Charmaine in Cleveland, OhioApril 03, 2021

This dealership has the poorest communication and are dishonest. I called to inquire about a car I saw online. I was told the car was still available and they would have it pulled around and ready for me to test drive once I arrived. I drive almost one hour to test drive the car and had already been pre-approved for financing. I walked in, informed the dealer which car I was there to look at. He looked up the car to make sure it was still available and it was. I watched him go outside, pull the car around, opened all the doors for my viewing and returned inside. He was met at the door by another gentleman who looked agitated and said something to him, I wasn’t close enough to hear what he said. The dealer told me I’ll be right with you and walked off into an office for a few minutes with the agitated man. He then approached me and said “I’m going to stand over here and tell you this.” I asked what? He said “there’s papers on the car.” I asked what does that mean? He said there was a deposit put down on the car from out of town. Obviously I’m angry because it’s still advertised on their website, I was told twice it was still available but when I go to test drive, it’s not available? At this point, I just left, what a wast of time. So I’m driving back home and about 20 minutes into the drive the dealership calls me, I’m thinking they must be calling to apologize or offer me something else. I answer the phone and would you believe these unorganized cons say “I noticed you had been looking at the car on the website, I just wanted to know when would be a good time for you to come in and test drive the vehicle? Are they serious??? I explained to the man who called me that I just left and was told the car isn’t available, he states let me see what’s going on because the car is still showing available and I’ll call you back. He never called back. I called back and asked to speak with a manager. He gave me the run around with speaking to a manager, everyone is busy blah blah blah. I do t know what kind of underhanded things are going on here or are they saving the car for family and friends but this dealership is completely dishonest and lacks integrity. I wouldn’t buy a mountain bike from these people! AND THE CAR IS STILL ON THE WEBPAGE

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

Sales

Reviewed by Lexi in Elyria ohApril 01, 2021

Ryan was fantastic. And when we had a problem with the vehicle, made sure we were able to come back and have the issue taken care of in not time at all. Would definitely recommend Ryan and this place.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

very helpful!

Reviewed by LizR in cleveland ohioMarch 19, 2021

C was great. would definitely recommend to anyone i know looking for a car.very smooth process and no problems with customer service. Thanks so much.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About KDK Mitsubishi

At KDK Mitsubishi, we pledge to treat each customer fairly and ethically. We promise to place value on every person that walks through our doors. Our mission is to earn our Customer?s loyalty by delivering sales and service experiences with high quality, excellent value, integrity and enthusiasm. We will function as a team, work ethically, and focus on meeting and striving to exceed the expectations of our Customers.

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