Cortese Chrysler Jeep Dodge Ram Mitsubishi in Rochester including address, phone, dealer reviews, directions, a map, inventory and more

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2400 W Henrietta Rd
Rochester, NY 14623

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Sales: 585-261-8138

Used Cars: 888-422-4678

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:30am – 3:30pm

Reviews of Cortese Chrysler Jeep Dodge Ram Mitsubishi

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

78 out of 94 people said they would recommend this dealer

1 (out of 5)

bad communication

Reviewed by ken in rochester nyApril 21, 2021

I acquired about a vehical was told it was sold. Two weeks later is still on every website as still available. Someone then texted me said it's not real time it takes time to come off. I dont believe it takes 2 weeks. I contacted sales manager and yet to get a response back that was a week ago. I'm note about customer service than I am about the price and they failed.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Not an enjoyable experience

Reviewed by Jennifer Marmolejos in RochesterMarch 26, 2021

I usually don’t like to complain, but I do feel the need to share my experience. On Thursday the 18th I had gone in to this location to try and participate in the upgrade event. Now I know that, that’s mostly a way to get more people in and for them to get a little more business. That’s fine. My issue was, that I had gone in with very much full intentions in getting a Jeep Wrangler and the person that helped me out didn’t even give me a chance. He told me that it’s not possible to get what I wanted. That it’ll be too much in my monthly payment and to just stay with the car I had. I had a 2020 Jeep Compass at 6,000 miles. It was a lease and though I enjoyed it, it just wasn’t the car I wanted. Now I don’t remember his name, but the way that he talked to me and told me straight out that I don’t have a chance made me feel incredibly uncomfortable. I felt judge and honestly disrespected based on my appearance and my experience there was not enjoyable at all. At one point he said “it’s too much, and with you not putting a deposit down it’ll be way over $800 a month” he just assumed that I had nothing to put down. So I decided to call around. Turns out that he just didn’t want to put in the work. I went to Vision Chrysler Dodge in Penfield later that day, and by 7pm that night I had gone into a 72 month finance on a Jeep Wrangler 2021 Sport S. I put down a $5000 deposit and I am paying just a little more a month than I had been wanting originally but I got the car of my dreams. The people at Cortese didn’t even show me cars, or gave me options. I was never asked if I would want to test drive it or how high I was willing to go. He just flat out denied me. While at Vision Dodge my guy gave me the keys and told me to go off on my own and take all the time I needed/wanted. When I came back, you best bet I was ready to go higher than originally planned. Maybe Cortese needs to train their people to give everyone that walks in a chance and to not judge people based on appearances. Because maybe then they would have made that sale. I don’t plan on going there ever again. And that’s okay. I just wanted to share with you my experience and what other might be experiencing at this location.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Excellent

Reviewed by John Suhr in Rochester, NYMay 05, 2017

Excellent experience. Very professional and nice. Fair price for trade and good price on vehicle. All details were taken care of quickly and picked up the next day. My wife loves the new minivan.

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Cortese Chrysler Jeep Dodge Ram Mitsubishi

Discover the incredible service great car buying experience and low prices at Cortese Auto Block! Nobody beats the block! We carry quality pre-owned and new vehicles from Chrysler Dodge Jeep Ram Mitsubishi Ford & Lincoln

Cortese Auto Block has been serving the Rochester area for over 35 years! During that time we have established our reputation with honest salesmanship and the best deals around.

Looking for a car? Truck? SUV? We carry all the brands we know you'll love: Chrysler Jeep Dodge Ram Mitsubishi Ford & Lincoln. Whether you're looking for a brand new or quality pre-owned vehicle we have it!

Ready to buy? Get a price quote before visiting the dealership.

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