Pristine Mitsubishi

Every terrible thing (BAIT & SWITCH, UNEXPLAINED FEES) you've heard about a car dealership can be found at Pristine Mitsubishi. Inquired about a pre-owned vehicle that had been on their lot since May of 2023. Marketing reached out and offered to assist me with an appointment. Salesperson also reached out with pictures and confirmed the vehicle was available. When I asked about fees staff continuously dodged the question and changed the subject. Avoiding any discussion of numbers and explanation. When I asked about the out the door price, that's where the magic occurred and the car was no longer available. Cue the bait and switch. Although that car was gone, miraculously there were 2 other similar vehicles for 5-10 thousand more. Even their staff disagreed and tried to distance themselves from the dealership practice. Save your time and look elsewhere.

This place cheat and lies to people!! Don't trust what they said! They just want to extend the time then say cannot cancel purchase! So dishonest! The Antonio (sales men) say everything so good at beginning.. he have no experience and know nothing about the car we buy (Mazda). He don't even know the car have back up tire and tell me it doesn't come with it. After u buy the car, they don't care of ur matter at all. Even what they promise u for repair. I call him for 1 week+, he only answer my call 2 time. Everytime said I will call u back but He NEVER!! I purchase the car on Saturday 2pm, get home realize the top roof is damage, full of dents and dings. I go right away to the store on Sunday 10am when the store open, I said big problem with the car, the Antonio don't even mention to us when we ask him Saturday *Anything we need to know about the car? He said no crash, all good.! * Sunday when I go I said either fix or I cancel purchase. The Manager come said will ask the mechanic guy see how to fix it! I purposely ask 3 time in front of him, are u going to take care of it. And he said Yes!! After that, no one call me to drop off car for fixing.. I call so many times to Antonio he hang up on me. Didn't pick up at all. I call the place, the front desk people said will ask Antonio callme back later but HE NEVER!! I end up dropping off car on Thursday then whole week still no call.. I call and text but NEVER REPLIED! Put me to voice-mail directly. I know he purposely didn't pick up my call. ! The following week Friday, I call him 3-4times and text him ask when I can take back my car, then only he pick up my call and said the roof top can't be fix. The manager not willing to fix after asking the price *around 3-4k*. I told him, why don't he said from beginning, I won't even buy the car!* then come up with so many excuses, say is used car no one see the top! Who is no one?! I DO!!! When I go to store they come up with *They didn't promise me* *they need to ask* * working people not here to check the car* so many excuses just end up not fixing the car for us! Then I said is ur problem for being not honest at beginning now come back *play words* with me and push responsible away! That's so bad! The manager say if I want to cancel purchase they need to charge us 25% fees and our 3k deposit will not be return! Even I change other car alsocan't! Need to pay 25% fees! The way the manager talk is really rude and unprofessional! He said he's not mechanical so he don't know the top roof cannot be fix. He need to wait 1 week only the mechanical person come and tell him can't be fix. Such a funniest excuses EVER!! he said they don't know the top roof have dents nd dings and is not consider a damage! Is more than 20dings on top also scratches. Don't tell me when people trade in the car they didn't check!! They just purposely don't tell people at beginning. When I complaint he try to extend time, then said cant cancel purchase! He think I'm women and know nothing, chinese and dont know English so play words with me!! I will post this comment and review all over ur website and all link to tell people how they cheat people! Even online price is cheating! After try out car we went back to showroom, only he come up saying the website price is with 3k deposit money, then they add another fees 3k as all car dealer fees. Our car online say 25k then when we go there he said is 28k then add another 3k dealer fees (something like that) and tax, it end up 34k+++. After I accept now what???! When I'm back home, everything he promise also he didn't fix. He said have to order a clip to fix my front bumper. But he didnt.! I have prove of all Calls and msg that he never answer and reply. Also pictures! And, when they can't fight back, Antonio said he is off for wedding! Who believe??! When we sign paper they call us do good review for them. That's why so many people say good review, after buying they don't care u at all!

Sales persons are confused how to deal and negotiate with the customer Most the time non sales person pose as sales person