Brooklyn Mitsubishi

Rob Castro, service advisor, was extremely knowledgeable, friendly, and provided detailed explanation of services and cost. I never felt pressured into Services I didn't need or want. The service was performed without issues, and returned when expected. I received Excellent service with a smile!

I was shopping for a new car, saw what I was looking for on AutoTrader, and contacted Brooklyn Mitsubishi through the web form. I told them I wanted to come visit, see the car in person, and go from there. I have credit over 750, make enough to buy the car, and wasn't looking to waste anyones time. I live in Jersey. Drove to Brooklyn. Saw the car. Test drove the car. It's what I wanted. Sat down to talk numbers. They refused to honor the Autotrader price (55k) and instead, told me the car was now $70k due to "market adjustments". I was blown away. That is LITERALLY bait & switch. I walked. Disgusted. By the way, the car is literally still on autotrader, two months later. Then, over the next month, I received several calls from several other salespeople about the car, and when I told them I'd take it for the Autotrader price, they just said that that's not going to happen. I attempted to get the sales manager to call me back, as I was willing to make a deal, but to no avail. No callback. I called repeatedly. Meanwhile, I continue to receive emails from them telling me I'm "pre-approved" and all this other crap, and frankly, I just don't trust them. My time and effort were wasted on a bait & switch. Dealerships like Brooklyn Mitsubishi are literally the reason used car dealerships get a bad name.

Update: They were charged with over 7000 violations. See the following or google their name: https://www1.nyc.gov/office-of-the-mayor/news/510-22/mayor-adams-nyc-has-secured-more-300-000-consumers-harmed-predatory-used-car#/0 ****************** I was shopping for a new car, saw what I was looking for on AutoTrader, and contacted Brooklyn Mitsubishi through the web form. I told them I wanted to come visit, see the car in person, and go from there. I have credit over 750, make enough to buy the car, and wasn't looking to waste anyones time. I live in Jersey. Drove to Brooklyn. Saw the car. Test drove the car. It's what I wanted. Sat down to talk numbers. They refused to honor the Autotrader price (55k) and instead, told me the car was now $70k due to "market adjustments". I was blown away. That is LITERALLY bait & switch. I walked. Disgusted. By the way, the car is literally still on autotrader, two months later. Then, over the next month, I received several calls from several other salespeople about the car, and when I told them I'd take it for the Autotrader price, they just said that that's not going to happen. I attempted to get the sales manager to call me back, as I was willing to make a deal, but to no avail. No callback. I called repeatedly. Meanwhile, I continue to receive emails from them telling me I'm "pre-approved" and all this other crap, and frankly, I just don't trust them. My time and effort were wasted on a bait & switch. Dealerships like Brooklyn Mitsubishi are literally the reason used car dealerships get a bad name. I'm not sure who the sales person(s) were, as frankly, none of the below sales people look familiar, but one was a tall gentleman who sat in the far left front corner by the windows, and two separate females. The sales manager was Sasha, and then I was told he was fired, and George was the new sales manager, and he wouldn't return my calls. I just wanted to buy the car.