580 Main St
Wilmington, MA 01887
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Wilmington, MA that carry Mitsubishi
Showing the most recent reviews from Cars.com and DealerRater.
Recent car purchase
Was looking for a car that was better on gas. They showed me many different optioned and explained different things for me. They cleaned it out super fast so I could leave the same day with it!
Dealer Response
Thank you, Savannah, for your kind words! We’re so glad you enjoyed your experience with us and we hope you enjoy your vehicle. We’re happy to be here for all of your future automotive needs.
Maximum rating = 5
DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP
DO NOT LEAVE A DEPOSIT WITH THIS CAR DEALERSHIP unless you are 100% sure you are buying the car! This car dealership will NEVER give you a refund, NO MATTER what - even when stated verbally and in writing. We left a deposit with Cornerstone Mitsubishi requesting a test drive since they told us "you would not be committed to purchasing a vehicle, and it is a fully refundable deposit." We noticed the price was very unclear because the car's selling price was way above the MSRP (Manufacturer Suggested Retail Price). This dealership strongly suggests that everything was explained thoroughly throughout the process. Still, in reality, it felt like they were taking advantage of two people of color. Instead of refunding us our money, the dealer tried to force us to buy the car. We understand that they spent some time obtaining the vehicle for us, but it is also their job to do so, and a customer has every right to change their minds when something does not feel right about the price. We have asked polity within several emails for a refund but have been ignored. Being an ex-employee of Mitsubishi Japan, I am highly disappointed and disgusted with how this dealership treated us. We may need to report this dealership and share our horrific experience with the corporation, our communities within America and Japan, and on social media. We understand their inventory is low due to the continuous global coronavirus pandemic (COVID-19) has caused throughout the world. Still, there is no reason to cheat and take money away from people like this.
Dealer Response
Tatsuya and Nina, your deposit has already been refunded. This is standard with credit card refunds. The process may take several days. We do offer refundable deposits, unlike many other businesses. You have not responded to my emails or phone calls. I have never even met you in person, so it baffles me as to where this is coming from. As stated in the messages I left you, please call me on my personal cell phone 781-439-8655. We sought out and jumped through several hoops to acquire a specific vehicle at your request and we were very clear about the prices of the potential vehicles we could acquire for you. In the state of Massachusetts, there is sales tax and registration fees that are added after the price of the vehicle. Perhaps this was the confusion? I have no problem with customers changing their minds, that comes with running a dealership, but I do have a problem with you posting egregiously false statements. Your complaints and statements are far from accurate and are hurtful. I negotiated and traded our inventory to acquire you a vehicle. And when you were unsatisfied with the total price including the tax and registration, I personally lowered the price from $21,000 to $19,900 (tax, registration, all included) to help you. But you did not return my emails or phone calls. Our store is kept alive because we have thousands of repeat customers who keep coming back — because we treat people with kindness, respect, and honesty. Your review is offensive and untrue. You’re hiding behind these internet “reviews” and bullying my business instead of approaching me to solve your issue. We do not have the luxury of being a massive company like “Mitsubishi Japan.” We are a small family business, and even in these difficult times we do our absolute best to satisfy every single one of our customers beyond their expectations. Our sales representative spent several weeks communicating with you and attempting to locate the right vehicle for you, and now has nothing to show for it. I am sorry we could not find an agreeable outcome for you. There is only so much we can do for someone who is uncommunicative and dishonest beyond reason. Your comments are uncalled for. We appreciate our customers and take care of them and they take care of us in return. — Bill Cimino (Owner)
Maximum rating = 5
Great 2 have a dlrship I trust 4 sales AND service
The entire sales personnel are great! I love Bill, the owner. Jane, Tom, and Ernie in service could not do a better job for their customers. I?m a customer for life.
Dealer Response
Thank you, Edward, for the 5 stars and kind words! We truly appreciate your business and are happy to be here for all of your automotive needs.
Maximum rating = 5
We are committed to providing customers with the most enjoyable and hassle free vehicle sales and service experience. We take pride in the fact that our dealership has the highest levels of Mitsubishi Customer Satisfaction Ratings in our New England District. Customer satisfaction is our highest priority. We believe that after you have visited our dealership you will agree that it is built on a foundation of trust and value. We proudly service the Greater Boston area.
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