Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available in Temple Hills including address, phone, dealer reviews, directions, a map, inventory and more

4400 Branch Ave
Temple Hills, MD 20748

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Sales: 888-896-6792

Used Cars: 888-296-1827

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 4:00pm

Reviews of Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

Overall Rating:

3.8 (out of 5)

92% recommend this dealer

532 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Completely Satisfied Customer

Reviewed by Oveta Helen Watkins from Clinton, MDMay 12, 2023

Completely satisfied with service. I especially liked Ourisman washed and vacuumed my car as a courtesy to to me as a long time customer. The service staff was friendly and helpful.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for your review, Oveta! We're so happy that our team went above and beyond during your recent visit to Ourisman Mitsubishi!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Ourisman Chevrolet Marlow Heights MD, Sales

Reviewed by DR. JEFFREY SMITH from Capitol Heights, MDApril 06, 2023

My experience at the dealership within the sales department on 03/21/23 was great. It started out in the service department when I dropped off my 2014 Corvette C7 which was running hot as a result of the recent service repairs at Ourisman Chevrolet, Marlow Heights, MD. In January 2023, I was provided an invoice in excess of $10k to replace the clutch actuator cylinder, and according to Aisha, service recommendations. The C7 had only been driven 25K miles. The C7 was in the shop at Ourisman Chevrolet for more than 2 months. I had to call each time to request a status update on the vehicle. I would also like to add I had a horrible experience with the service advisor, Aisha and service manager, Kelly. Kelly shared that it was costing the dealership $10k a day to have my Corvette C7 in his garage. I felt very disrespected. I planned to keep my C7 which was paid in full but decided to wait in the lobby while Kelly and his team diagnose the vehicle. Kelly decided to waive the $200 fee that Aisha charged me because I had spent thousands within the past 3 weeks of the repairs at Ourisman Chevrolet, Marlow Heights, MD. Meanwhile, I decided to check out the C8 while waiting on the C7 diagnostic. Kenneth Jones approached me in the lobby and turned out to be an exceptional salesperson. Mr. Brown, the sales manager was also extremely helpful. I decided to purchase the C8 when Aisha told me that the car may be leaking coolant but they were unable to assess where the leak was located. Aisha suggested that I drive the car for a week to determine if it continued to run hot. This advice should never be provided to a customer who paid thousands less than a month ago at the same service center. During the purchase of the C8, the finance manager, Maybel unfortunately was not as impressive as the Mr. Jones and Mr. Brown. He offered warranties, ceramic coating, and a few other protections where I explained I was not interested. He insisted and I told him, I was reconsidering purchasing as a result of his high pressure sales tactics. Example; after the 3rd time I told him I was not interested in the additional coverages, he asked if I had a Costco membership and he stated I would receive a discount with my membership on the purchase of the protections. Additionally, he brought the sales manager, Mr. Brown into the finance department to further explain how I could receive a discount using my Costco membership. I explained to both Maybel and Mr. Brown that the sale would not close with the additional charges along with the unwanted coverages and protections the finance manager offered. Once they realize that the sale would not close, Maybel decided to have me initial and sign the declination of the offers. I agreed to the GAP insurance and the sale closed. Overall, I would never recommend a family member or friend to use the service department at Ourisman Chevrolet in Marlow Heights, MD. I do not plan to take my new C8 there for service. The sales experience was great. Mr. Jones and Mr. Brown were very professional and I would recommend a family member or friend to purchase from them. Maybel may need refresher training as the finance manager and should refrain from high pressure sales especially if the customer has shared and provided objections more than once that he or she is not interested. The service manager, Kelly and Aisha may benefit from refresher training also.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for the review. We appreciate you taking the time to share this detailed account of your experiences with our teams so that we can work to improve our services & processes where needed. Enjoy your new vehicle and please don't hesitate to reach out if you have any additional questions or concerns you'd like to discuss. Respectfully, Kenny Powers - General Manager - (240) 455-3386

Overall Facilities N/A

Customer Service 4

Buying Process 2

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bait and Switch?

Reviewed by Matt from Cynthiana, KYMarch 03, 2023

The car I had been working on buying was 'sold' just as my loan application was approved, but they did have a similar model. The similar model was 2 trim levels lower. I feel it was a bait and switch move since the car had been listed for about 2 months and is sold the day I am ready to put money down and sign papers? Don't trust these guys!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Customer satisfaction is our top priority and I'm so sorry to read about your experience. Would you be willing to give me a call? I would like to discuss this with you directly. Thank you, Kenny Powers - General Manager - (240) 455-3386

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Ourisman Chevrolet Mitsubishi -Curbside Pick Up and Home Delivery Available

Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales service and parts speak for themselves.

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