Tom Roush Mazda

Although I didn't purchase a vehicle, they were willing to beat the price I negotiated with the other dealership.

Just Leaving a Review after having a conversation with Christopher at the Tom Roush Mitsubishi in Westfield. TLDR. Wife came in to have trunk and fuel door fixed quoted $900 for service. Trunk service is fixed as requested but repair service for fuel door was wrong. Fuel door does not match car color and does not work. Wife left unsatisfied and I followed up with them this morning hoping to get it fixed properly. Christopher maintained that he told my wife he could send the fuel door to a body shop for an additional $100. He then told me that to fix the fuel door that they "repaired" was another $400~. The fuel door before being serviced by Christopher was at least able to be opened by holding the lever up and prying it open, but now the fuel door can't be opened at all. Overall, very disappointed with the service and will be telling everyone I know that there is a repair shop to avoid because they don't include labor in their repair estimates and when asked to make good on the work they want to charge you an additional $400 bucks. Needless to say, Christopher hung up on me and probably doesn't care anymore. He already got his $900 ($500 of which was labor from what I hear took him 1.5hr at most? Who knows why its that much. What $250 an hour for labor alone?) If you are considering taking it here, Don't. There are other places out there that handle Mitsubishi, You don't have to spend the better part of a morning talking to someone who doesn't care once their paid. Its really disappointing to spend 900 to get something fixed and then have to tow it to another place to spend hundreds or so bucks. I'm going to leave some numbers down at the end so you don't get scammed into "free inspection so long as you get the work done". They are charging anywhere from $200-$300 per hour for labor so just calculate from there. You can look up parts online to get idea of what they cost and for some reason they charged me $145 for $90 of parts. So just assume whatever parts you need they add like 25% "finders fee" on top of that. And no guarantees on the work. Hopefully you don't get Christopher when calling them just leave a review and 1-800-382-5516 is the number for Attorney General’s Consumer Protection Division. On top of that here's a website that walk you through the steps and options you have including filing a claim with their insurance company. https://www.stateregstoday.com/living/consumer-protection/auto-repair-and-service-regulations-in-indiana

In short, the worst dealership I've ever dealt with. Horrible customer service, for what should have been a straightforward transaction. Went online, and selected a vehicle to lease for our business, to replace another vehicle whose lease was ending (another make and dealership). 3-year lease, with $5k down, and sent in all the details for this business lease. They first emailed me a personal lease information, which I called and indicated was not correct. They then sent a combination of personal and business lease documents to fill out. I completed these the next day (Saturday), and emailed them in, and called to give them our company credit card number, for a $500 deposit. I called on Monday to see where we were at, and they indicated they had not received the paperwork (though they processed the deposit). I emailed it in again, copying myself, and to the same email that sent me the forms. This process of me chasing, last over a week and a half. I would call, and get a promise to get a call back, from sales people and eventually the sales manager. They never called back, and I had to chase them. I had enough, and finally asked for a refund, which took three days to confirm. We went to another dealership, and had a deal, confirmed, signed and completed within 45 minutes.