Gregory Mitsubishi in Lake Villa including address, phone, dealer reviews, directions, a map, inventory and more

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18850 W Grand Ave
Lake Villa, IL 60046

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Sales: 847-816-6660

Used Cars: 888-385-3989

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Gregory Mitsubishi

Overall Rating:

4.3 (out of 5)

82% recommend this dealer

11 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.7 (out of 5)

Bait and Switch

Reviewed by Brandon from Chicago, ILJune 15, 2021

Reached out to them about a Outlander PHEV. They emailed me the next day saying they had it in stock. I was in the neighborhood so I decided to swing by later that morning. When I got there, they said they owner had conveniently taken the car out for a trip to Wisconsin. Either they were lying to me and the car was never available, or the owner did just pull from the lot like his own personal rental car service (yet still sells the cars as "new"). Either way, they never called me back to let me know what happened. Seems like a bait and switch. Avoid these guys, they will advertise stuff that isn't available, and not follow up with you or return your emails.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Stiffed by dealership for windshield repair!!

Reviewed by John Paddock from Belvidere, IlApril 07, 2021

Purchased a used Jeep Wrangler from them and it had a chip in the windshield. Since I live over an hour away, the GM gave me a specific company name to call to have them come out and replace it. Once the work was done, Gregory Auto told me to send the receipt and they would reimburse me for the work. I did my part, sent them the receipt and all of the emails/text messages that directly stated what I should do and that they would cover it. I sent all of this information to them and heard nothing. Eventually, an employee responded and informed me that they turned their staff over and have new employees. Since they have new employees working there, they did not validate my reimbursement. Gregory Auto gave me the run around and still has not paid for the windshield. I have sent messages to the owner of Gregory Auto and have not heard any response from him. I will keep trying and writing these reviews so others do not get scammed by them. At this point - stay away from purchasing a vehicle from them since I can give a first-hand account of how they mishandled my situation.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

helpful even though we didn't purchase

Reviewed by Randolph Cox from Bermuda Run, NCDecember 15, 2020

While searching for a specific vehicle, we found they had one that was on interest. While we did not purchase from them, they were very helpful and informative. We would certainly contact them again, if they have something we are interested in.

  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Thank you for leaving us a great review. We strive to provide every customer with a world-class experience. Thank you for your kind words and we look forward to seeing you again in the future! Sincerely, Ron Otte Customer Experience Manager 847-816-6660

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Gregory Mitsubishi

Gregory Mitsubishi is the Home of Mitsubishi drivers throughout Lake Villa Elgin Kenosha Waukegan and Schaumburg.

At Gregory Mitsubishi we've dedicated ourselves to serving the automotive needs of Mitsubishi drivers around Lake Villa. We always go the extra mile to assure that you enjoy a great deal on your next car and that it remains safely on our roads for many years to come. Of course we make sure to provide legendary customer service with a smile to each driver that sets foot in our showroom!

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