Conyers Mitsubishi

The customer service representative called to ensure that my car was taken care of and the requested service was completed. They made sure that the service department contacted me to let me know what was going on with the car by the time that they guaranteed that I would hear from them. Excellent service!

BUYER BEWARE: If you are looking to purchased a used vehicle from the place, please do whatever you have to do to ensure that they have the title for said vehicle. I purchased a used 2020 Ram back in April of this year. When my temporary tag expired, I went to the DMV to retrieve my permanent tag. When I go there, they told me I needed to contact my dealership because they did not have my information on file. Let me be clear - if you believe that calling this place to get answers or get issues resolved, you are SADLY mistaken. I placed about 20 calls to this place, to be told is was going to get a call back that same day(NEVER did, not once) before I actually got transferred to the correct individual only to be told that the title was lost and had to be reordered. I was very understanding that mistakes happen as they told me that a new temp tag would be overnighted to me while the straightened out the issues with the title which would take about 2 weeks. After allowing a few days to go by without receiving anything in the mail, I figured Ill just wait the 2 weeks to go to the DMV and get my permanent tag to only get told the same thing 2 weeks later. I began to call again(I know stupid, right). Same song and dance for about two weeks until I finally got with the GM or owner whoever he was that actually had a temp tag sent to me. When i received it, it was a duplicate copy of the expired temp tag I had already been driving around with. It was at this point I decided to take the 3 hour drive to handle this. After going in and speaking with the owner and a few others about seeking legal representation if this didnt get fixed that day, they finally got me a new temp tag and promised my info would be at the DMV before it expired, which it finally was 6 months later. I said all of that to say, this place does not conduct good business at all. Calling there is an extreme nightmare unless youre calling about a sale. If youre from out of state, or more than 5 minutes away I strongly suggest you steer clear of this place, because you will not be able to handle business with them over the phone. If i could give zero stars I would

Their BBB Better Business Bureau accredidation is suspended! I bought a brand new 2024 Mitsubishi Mirage and the salesman Jayline said he would throw in the all weather floor mats and trunk mat. He had me write my information down twice for them to be mailed since I live almost 2 hours away. I waited 2 months and nothing arrived. I called many times and left a message for him, left a message for the supervisor, called service who didn't answer, and talked to the loan person who said he would let them know and then when I text him a couple days later he said the salesman was supposed to call me. While we were finalizing the loan we declined the extended warranty coverage and when they brought the paperwork out after we agreed on a payment it had a higher payment and they had added things. We sat and waited for them to take it off and when we went to the loan person in the back they had added more stuff back on and we had to argue with him to get it taken back off. Fast forward to our first service and to have them check out the passenger side window making a sound as well as the air vent closing on it's own, I go there specifically so I could ask about the floor mats. Jayline is there and said the person in service who orders them was fired and that the new person would be there tomorrow and he would call me. I asked the service guy about the air vent and he said to just stick a piece of paper in it.. After about 4 hours of waiting they say it's ready and they give me a set if keys that isn't mine and I can see my car still in the corner. He says it will be a minute and when he does come back he gives me my key. I ask about the window and he says him and the service person can hear the gears in the motor slipping and that I can bring it in when it goes out and I can buy another one. This is a 2 month old car with 4,000 miles with bumper to bumper warranty, I shouldn't have to buy another one! A week later I I hadn't received any calls and call back and talk to Jayline puts me on hold to check on it and then I'm transferred to the service person who tells me they would never tell me that and that I can buy them. Then I talk to the manager and he tells the same thing saying he would never tell me that and how they don't do that. Me and my wife were there to hear it and there was no issues while we bought the car or at the service but then bait and switch just like trying to add the warranties or extra costs to the loan without our consent. This place will screw you over, try to sneak in extra costs, ghost you, ignore you, then know nothing about what was promised and basically call you a liar. Buy at your own risk and just know, I told you so.