Firkins Mitsubishi

Jef and Joe were the best. I wouldn’t change a thing about my experience. And absolutely love the car.

I recently worked with Firkins Mitsubishi while shopping for a new vehicle and unfortunately, my experience did not reflect the level of transparency I expect in a dealership. While the staff was initially responsive, there were notable discrepancies between what was discussed and what appeared in the lease paperwork. Several fees were either not disclosed upfront or padded without explanation, and the lease structure changed without a clear breakdown. I’ve purchased and leased many vehicles over the years—including through dealer auctions—so I’m not new to the process. I value straightforward communication and clean numbers, which I did not receive here. Ultimately, I decided to purchase in Massachusetts with a dealership that provided clear, upfront pricing and a transparent breakdown of all terms and incentives. It’s unfortunate because I was ready to move forward, but the inconsistencies and lack of clarity made it difficult to trust the deal. If you’re considering Firkins Mitsubishi, I recommend reviewing all paperwork carefully and asking for a full itemized lease breakdown in writing before signing anything.

Deception alert! While the sales staff at Mitsubishi was kind, beware of Firkins. They sold a new vehicle to me with damage to the paint on four body panels. They attempted to touch it up with what appears to be a non-matching paint pen but did not disclose the small gouges and chips. It was not visible under the awning they delivered the car under, but it was definitely visible in the sunlight. The actual inspection of the vehicle occurred while large number stickers were on the side of it, which hid three of the damaged locations. Once the damage was discovered by the ceramic coater the next business day, I notified the dealership. Initially they were responsive, but ultimately the general manager had to be contacted. He made excuses, failed to stand behind the integrity and ethics mentioned in the company?s mission statement, and claimed that because he couldn?t see the damage in the videos he had of the car that it did not exist under their possession. I will be taking multiple legal and media actions against Firkins Automotive Group, as they are in direct violation of Florida Statute regarding deceptive practices in the sale of new cars, as someone there clearly knew about the damage or it would not have been ?touched up.?