Lumin Folsom Mitsubishi

Cars are nice but customer service is lacking. Salesmen was very nice and helpful. Finance people as well. However, they change things last minute without notice, I was supposed to have my car shipped Saturdays 7/19 with an arrival time of Monday or Tuesday (7/22 - 7/23) at the latest, down payment and financing was completed Friday 7/18. Without notice, a courtesy call, text message or anything. I had to contact them several times to get updates and every time I got a different date, no explanation given, now new date is 7/25…. But who knows at this point . They are very persistent when they need some kind of information or have a question, I do get several calls or texts for that. Definitely don’t recommend buying from them, unless you want to keep just waiting for your vehicle and be chasing people to get information that keep changing.

I had a great experience purchasing my used 2023 Tesla Y from Lumin Fisker! I worked with Alexandria who was very helpful in selecting this vehicle and answering all my questions. She really wanted to make sure I got the right vehicle for me even if I had to go to another dealer. In the end, the Tesla was the perfect car at a perfect price! Pete even found that he could beat my banks financing rate and so I got the car at even a lower monthly payment amount! Way to go Lumin! They were really nice to work with (not pushy) and made the transaction a very pleasant purchase experience. I will be back when I need my next car!

AWESOME INVENTORY! AWESOME PRICES! AWESOME STAFF! Thank you for everything!! All stars given to everyone