3901 20th St E
Fife, WA 98424

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Sales: 253-284-6464

Used Cars: 253-284-6464

Hours Toggle

Sales Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 8:00am – 5:00pm
Tue 8:00am – 5:00pm
Wed 8:00am – 5:00pm
Thu 8:00am – 5:00pm
Fri 8:00am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Northwest MINI

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Recommended new transmission for $10K two other service

Reviewed by dalerena2April 27, 2024

Recommended new transmission for $10K two other service dealers could not find problem with transmission

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Avoid this dealership

Reviewed by D Miller from Tacoma, WAJune 20, 2023

I have purchased 2 Mini Countryman from this dealership and historically had great service. That is no longer the case. Since the pandemic their service has deteriorated to the point I can no longer recommend them. Basic service takes days to get parts. There is no communication and no estimate of timeliness. When you call they don't respond and if you get someone, they are rude, defensive and blame the customer. They also now bait and switch on their quotes and recommend unnecessary repairs. Overall a terrible experience.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

2.0 (out of 5)

New Look, Decline in Customer Service

Reviewed by McClain, T. from Fife, WA April 28, 2023

Since new staffing, gone are the days of customer service. The decline in customer service for long time mini customers comes as a surprise as we've seen turnover throughout the years, however with recent management changes quantity has become the driving force rather than quality.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 4

Customer Service 2

Buying Process 5

Quality of Repair 4

Maximum rating = 5

About Northwest MINI

Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in the automotive industry.
Our primary concern is the satisfaction of our customers. Our online dealership was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at the number listed above or send us an email using the contact us page.
We take pride in serving the Northwest. Including Seattle Olympia Auburn Bellevue Kent Vancouver Yakima Spokane Tri Cities Tacoma Puget Sound

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