Passport MINI of Alexandria in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

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5990 Duke Street
Alexandria, VA 22304

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Sales: 888-452-6764

Used Cars: 888-453-0828

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Passport MINI of Alexandria

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

326 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Went to the dealership fully intent on buying a used

Reviewed by EMazza01March 12, 2022

Went to the dealership fully intent on buying a used vehicle that was offered. After going on a test drive and starting the process of purchasing the vehicle, the General Manager David approached us with concerns regarding my fiancée's ID verification. For some reason, his Florida license wouldn't scan in their app software. He then insinuated that we were potentially trying to use a fake ID to purchase the vehicle. He also said that if myself and my fiancée were on the vehicle loan it would not be an issue because he would have a verified ID. We then applied for a loam together and were approved, but he still did not want us to go home with the vehicle until we could physically get the money to the dealership. When I went to get contact information of someone above him to file a complaint, he condescended me several times. Us both being military, me and my fiancée were both offended and embarrassed to be accused of being criminals in a showroom full of people. Would NOT recommend this dealership to anyone. Our sales rep Jose was excellent throughout the whole thing, however. I went back into the dealership to get owner contact info or info for anyone above the General Manager on site. David Hellmuth continued to belittle me and would not allow me to contact anyone other than him on this matter. I have never been so disrespected in my life by anyone. Especially not someone that I am trying to give my money to.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

POOR QUALITY/ Questionable Management

Reviewed by Ann from Skaneateles, New York January 12, 2022

Our son flew from NY to Va to purchase a used mini cooper. We were assured by the manager, Peter Lawford as well as the salesperson - Jose Lopez that he should secure the ticket to fly down and the car would be ready to go out the door. When he arrived he was told that the inspection was complete and it passed, however they had not done the maintenance check where they found that $4000. worth of repairs INCLUDING the STRUTS are BROKEN!!! This is unbelievable given that it passed inspection - this alone is a SAFETY issue! My husband called to speak with a manager and he was given to David Alman - the GENERAL MANAGER who said "these things can happen" How could this car have passed inspection with broken STRUTS????? Perhaps it is time for Mini to review who is "Managing" this dealership.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

I went in primarily for warrant work. That was...

Reviewed by SrlinkeOctober 04, 2021

I went in primarily for warrant work. That was exceptional. I asked that they also check out about 6 other items. Some they took care of, no charge. Tech then sat down with me and spent a lot of time explaining their assessment and recommendations. All good.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thanks for sharing your positive experience and for being a member of our Passport family!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Passport MINI of Alexandria

Welcome to Passport MINI of Alexandria!

We are the Top MINI Dealer in the USA! We opened our doors in August of 2009 offering our famous customer service and loyalty to MINI Cooper enthusiasts in the Washington DC Metropolitan area. Some highlights of Passport MINI of Alexandria include:

Largest selection of MINI Inventory in the State of Virginia
Largest MINI service and parts department on the East Coast
Saturday and same day service
Free car wash
Exclusive MINI Cooper Boutique

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