BMW of San Antonio in San Antonio including address, phone, dealer reviews, directions, a map, inventory and more

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15507 W IH10
San Antonio, TX 78249

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Sales: 210-428-6838

Used Cars: 210-782-9252

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of BMW of San Antonio

Overall Rating:

4.5 (out of 5)

87% recommend this dealer

938 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Theresa Vincent made me comfortable enough to do...

Reviewed by Has33aniSeptember 13, 2021

Theresa Vincent made me comfortable enough to do something I never thought I’d have done which is purchasing a car over without physically seeing it. She was communicating with me even on her personal time and I value that. I won’t vouch for the entire dealership but she is a good person beyond being a sales person. Would recommend.

  • Does recommend this dealer
  • Shopped for a used car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The WORST BMW car buying experience EVER!

Reviewed by bmwfan81 from New York, NYAugust 17, 2021

San Antonio BMW supplied me with a 2021 BMW M3. The sales reps were reasonable to deal with. The vehicle was supplied and delivered via transport out of state that I arranged. The finance department and manager was a disaster to deal with based on their lack of customer service. The finance manager lied about many things. Tim the finance manager told me that I did not have a good enough credit rating for 0.9% financing and that it would have to be 1.9%. I questioned this and showed him my excellent credit rating. Tim said you can only get 0.9% unless you have loyalty. I mentioned I had BMW loyalty and Tim said he would check on it. Chris, the finance director called me back and said I am not getting the deal, because they were going to hold the extra point on me at 1.9%. Plus they added a commission fee which is typically built into the price. On top of this, I was told that I could not provide my own financing, I could not pay for the vehicle in cash and my only option was to pay via their financing at that rate. He also ignored BMW loyalty and other programs I have which provide discounts. From my experience, you can conclude that this dealership is full of crooks who should not represent the BMW brand. They should be ashamed of themselves, the lies they push and the mistreatment of customers. Overall, this branch of BMW is not managed well and does not have the best interests of their customers at hand. The branch violates policies, programs and ethics in the BMW brand along with business in general. I highly recommend people AVOID this branch of BMW for any business or service that they offer. The only reason I bought a vehicle here is because there is no inventory, as I had to ship my vehicle across the country.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

San Antonio BMW supplied me with a 2021 BMW M3. The sales...

Reviewed by bmwfan81August 17, 2021

San Antonio BMW supplied me with a 2021 BMW M3. The sales reps were reasonable to deal with. The vehicle was supplied and delivered via transport out of state that I arranged. The finance department and manager was a disaster to deal with based on their lack of customer service. The finance manager lied about many things. Tim the finance manager told me that I did not have a good enough credit rating for 0.9% financing and that it would have to be 1.9%. I questioned this and showed him my excellent credit rating. Tim said you can only get 0.9% unless you have loyalty. I mentioned I had BMW loyalty and Tim said he would check on it. Chris, the finance director called me back and said I am not getting the deal, because they were going to hold the extra point on me at 1.9%. Plus they added a commission fee which is typically built into the price. On top of this, I was told that I could not provide my own financing, I could not pay for the vehicle in cash and my only option was to pay via their financing at that rate. He also ignored BMW loyalty and other programs I have which provide discounts. From my experience, you can conclude that this dealership is full of crooks who should not represent the BMW brand. They should be ashamed of themselves, the lies they push and the mistreatment of customers. Overall, this branch of BMW is not managed well and does not have the best interests of their customers at hand. The branch violates policies, programs and ethics in the BMW brand along with business in general. I highly recommend people AVOID this branch of BMW for any business or service that they offer. The only reason I bought a vehicle here is because there is no inventory, as I had to ship my vehicle across the country.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About BMW of San Antonio

With the largest inventory of new and Certified Pre-Owned BMW's in South Texas BMW of San Antonio is changing the way that BMW's are sold in South Texas. Come meet our sales team!

Visit the largest and one of the newest BMW Center's in North America today!

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