Momentum Mini in Houston including address, phone, dealer reviews, directions, a map, inventory and more

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10000 Southwest Fwy
Houston, TX 77074

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Reviews of Momentum Mini

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.8 (out of 5)

366 out of 383 people said they would recommend this dealer

4 (out of 5)

Maintenance for MINI Countryman

Reviewed by Miguel Pabon in Katy, TXJune 05, 2021

Very streamlined process, I left the car for scheduled maintenance without having to wait, then they Uber me home and then back again when the car was ready. Timeline was according to what they told me. Overall was very good experience.

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

The best!

Reviewed by Norma Reyna in Houston,TEXASMay 30, 2021

Kris is the best ! Bought my new car here because I know Kris will take care of me and my service !!!

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

Pitiful

Reviewed by LThomas in LAFAYETTEMay 28, 2021

Please let me take this opportunity to give feedback on my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MINI in Houston for basic servicing. My instructions were simply to reset the computer and perhaps change the oil, etc., if it appeared to need it. She was clear on these instructions to Jorge, the service person there. I also spoke with him by phone and told him I only wanted the basics done, didn’t have a great deal of money to spend on extra things. He listened, at least I thought so. My daughter sent me an estimate of things that Jorge wanted to do, including many things I felt unnecessary such as environmental cleaning, etc. I wrote her and Jorge back when I received the email (5 hours time difference) to say no….not to do any of the things on his list. He did them anyway!!! I was charged $1,300 for a lot of nonsense…and the computer wasn’t even addressed or fixed!!!! Couldn’t believe it. Then, he wanted another $1,000 to work on the computer. I was/am livid. Not sure what I paid for…but it was UNNECESSARY, in my opinion, and NOT what I took the car into Momentum MINI for. I am very upset and disappointed in this dealership. And now, when I call the Baton Rouge office ( I live in Lafayette, LA), I find that there is NO ONE in this state that will even work on my car. I have had good service before from Momentum, but never again will I enter their establishment. Again….I feel really abused and let down by these people. I will forward this review to others, hoping that in the future, others will not suffer this same outcome. L Thomas

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

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